Assistant Department Manager (Tile)

Floor & Decor • Ocean Township, NJ

2d

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role supports department operations, including merchandising, pricing, inventory communication, merchandise processing, customer assistance, and compliance with company procedures.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Understand and comply with the company’s safe lifting practices and standard operating procedures.
• Understand, demonstrate, and teach the company’s basic retail principles: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Maintain a thorough understanding of merchandise and installation.
• Ensure the department’s overall merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously.
• Assist customers with product questions and selections.
• Process customer transactions at checkout using the point-of-sale system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED