Assistant Credit Manager

Evolution Motion Solutions•Farmers Branch, TX

About The Position

The Assistant Credit Manager supports credit operations to increase sales volume, contribute to company profit, ensure customer stability, and promote prompt turnover and adequate protection of Evolution’s investment in Accounts Receivable. The position manages a $3 million accounts receivable portfolio and works with customers, customer service representatives, and Credit Managers to resolve billing and payment matters. It serves as the primary contact and subject matter expert for the Customer Wel Portal, a separate credit billing system, and provides prompt, exemplary customer service while handling a high volume of customer emails and requests. The role is primarily sedentary and is performed regularly in a general office environment. It may involve movement between areas and transporting items such as a laptop, printers, servers, paper, books, and small parts, as well as driving an automobile. Work outside normal business hours is required from time to time. The listed duties are not exhaustive, and other duties may be assigned as required.

Requirements

High school degree required.
Two years of office experience, preferably in a Business-to-Business Credit environment.
Working knowledge of Microsoft Word and Microsoft Excel.
Ability to multitask and meet multiple deadlines in a Business-to-Business Credit environment.
Analytical ability to collect and research data.
Problem-solving ability, including identifying and resolving problems promptly and gathering and analyzing information skillfully.
Interpersonal skills, including conflict resolution, maintaining confidentiality, and maintaining appropriate contacts within customer organizations.
Oral communication skills, including listening, seeking clarification, and responding well to questions.
Ability to write clearly and informatively.
Teamwork skills, including balancing team and individual responsibilities and contributing to a positive team spirit.
Ability to build effective relationships with the Corporate Sales Team.
Professionalism, including accepting responsibility for one’s actions and following through on commitments.
Quality and organizational skills, including accuracy, thoroughness, and looking for ways to improve and promote quality.
Dependability, including following management guidance and willingness to work extended hours when needed to achieve objectives.
Initiative, including taking independent actions and calculated risks and asking for and offering help when needed.
Logical decision-making skills.
Ability to perform sedentary work, with some movement between areas and transportation of items such as a laptop, printers, servers, paper, books, and small parts; driving an automobile may also be involved.

Nice To Haves

Associate degree preferred.
Working knowledge and hands-on experience with Prophet 21.
Hands-on experience working with customers’ online web portals.

Responsibilities

Serve as the primary contact and subject matter expert for the Customer Wel Portal, a separate credit billing system.
Enter invoices into customers’ Accounts Payable systems and reconcile discrepancies through customer portal accounts, working daily with customer service representatives and customers.
Monitor the departmental email account, which receives 50–60 emails daily, and promptly respond to customer requests with exemplary customer service.
Manage a $3 million accounts receivable portfolio, contact customers about delinquent balances, and facilitate payment using a soft collections approach.
Research and resolve debit memos and unapplied cash payments daily.
Receive, prepare, and respond to customer credit inquiries, coordinating information with the appropriate Credit Managers.
Print and prepare daily invoice mailings and monthly statements.
Transition customers to electronic invoice and statement delivery.
Update customer accounts as needed to reflect changes in invoice and statement delivery methods.
Maintain customer-provided Sales Tax Exemption Certificates according to company policy.
Perform other duties as assigned.