Assistant Coordinator, Hands-on Galleries (12-month contract)
About The Position
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future. As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values. We are seeking a part-time Assistant Coordinator (Hands-on Biodiversity & Discovery Galleries) to support the daily operations, volunteer program, and visitor experience within some of ROM’s most interactive gallery spaces. Reporting to the Gallery Coordinator and working under the direction of the Manager of Learning, this role plays a key part in delivering engaging, high-quality, hands-on experiences for visitors. The successful candidate will supervise volunteers, interns, and staff, support programming and operations, and help ensure the smooth functioning of the Hands-on Biodiversity Gallery (including the Bat Cave), Discovery Gallery, and Schad Gallery. This role also provides operational coverage in the absence of full-time staff and supports emergency procedures as required.
Requirements
- Post-secondary education in education, museum studies, or a related field, or an equivalent combination of education and experience
- Minimum one (1) year of experience in a museum, gallery, or interactive educational environment
- Experience supervising or coordinating staff, volunteers, or interns, with a focus on training and engagement
- Experience supporting or contributing to a volunteer program, including coordination or training
- Strong understanding of experiential and inquiry-based learning, with the ability to engage diverse audiences of all ages
- Excellent interpersonal, communication, and conflict resolution skills
- Strong organizational and problem-solving abilities, with the ability to multitask in a fast-paced environment
- Ability to work both independently and collaboratively with minimal supervision
- Proficiency with Microsoft Office and comfort using digital tools, including social media platforms
- SmartServe certification required
- Availability to work evenings, weekends, holidays, and peak periods as required
Nice To Haves
- Bilingual proficiency (English/French) is considered an asset
Responsibilities
- Oversee day-to-day gallery operations, ensuring a safe, engaging, and high-quality visitor experience across Hands-on Biodiversity, Discovery, and Schad Galleries
- Supervise, train, and support volunteers, interns, and staff to deliver interactive, visitor-centered programming
- Support the coordination and ongoing development of the volunteer program, including recruitment, training, engagement, and retention initiatives
- Provide operational and administrative support to the Gallery Coordinator and Assistant Coordinator, including scheduling, communications, and program coordination
- Monitor gallery objects, specimens, equipment, and supplies, and support maintenance, reporting, and ordering processes
- Assist with the care and monitoring of live animals in accordance with museum policies and procedures
- Contribute to the planning and delivery of gallery programs, events, and interpretive materials for diverse audiences
- Support digital engagement by contributing content to gallery social media channels and web pages
- Ensure smooth gallery operations in the absence of full-time staff, including acting as Fire Marshal in emergency situations
- Perform other related duties in support of gallery operations and visitor experience
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
