Assistant Community Manager - Dominion Plaza

Greystar•Arlington, VA

3d•$24 - $26•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role performs accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects rent and other payments, completes bank deposits and account reconciliations, and uses property management software to record and report the community’s financial activity. The position also helps enforce lease terms, manage delinquencies and move-outs, address resident concerns, and support resident satisfaction and retention. In the Community Manager’s absence, the Assistant Community Manager may act as the on-site supervisor, coordinating daily work and community operations. The role may also assist with leasing and marketing, and supports client and owner relationships through meetings, tours, and performance updates. The position is based in an office environment, with frequent exposure to outdoor conditions and access throughout the property and its amenities. Local travel may be needed for bank deposits, training, or other job duties; occasional travel may be required for meetings or training. The hourly pay range is $24.00–$26.00. Additional compensation may include performance-based bonuses. Benefits are offered to full-time employees and include insurance, paid time off, retirement matching, and other programs.

Requirements

At least 1–3 years of relevant residence life and/or property management experience.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete financial transactions, including collecting and posting rent and fees, preparing bank deposits, reconciling accounts, preparing reports, and processing invoices and payables.
Use property management software, including Yardi or OneSite, and maintain accurate records, updates, and backups.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue collections, and enforce lease terms.
Review vendor and service-provider invoices, reconcile charges with work performed or products purchased, obtain required approvals, code charges, and coordinate communications with vendors, accounting, and clients or owners.
Follow established eviction procedures, including notice requirements, and represent the community in court hearings or eviction proceedings when required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit or cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with client and owner relationships by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, collecting Guest Card information, showing available apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off for full-time employees: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability, for onsite team members.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly performance-based bonuses.