Assistant Community Manager - Dominion Plaza

Greystar Management Services•Arlington, VA

2d•Onsite

About The Position

The Assistant Community Manager supports and assists the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and other payment collection, bank deposits, dispositions, account reconciliations, and financial records in property management software. The position also supports resident satisfaction and retention, lease enforcement and collections, move-outs, eviction procedures, vendor coordination, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, organizing daily work and coordinating with maintenance. The role may also support leasing and marketing activities.

Requirements

At least 1 year of relevant experience; the posting specifies 1–3 years minimum in residence life and/or property management.
Experience demonstrating community management, sales, marketing, and customer service sufficient to assist with apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency in property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to record transactions, complete required fields, and perform updates and backups that maintain system integrity.
Review resident files and accounting records to identify unpaid balances and late fees, communicate with residents, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service provider invoices; reconcile charges with work performed or products purchased; obtain manager approval; code charges; and coordinate communications with relevant parties.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposits and lease cancellation fees.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Assist with the client and owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, completing Guest Cards, showing apartments and models, closing leases, collecting lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for weekly, monthly, and/or quarterly bonus programs.