Assistant Community Manager - Regency Park (TX)

Greystar•Cypress, TX

1d•$19 - $23•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of an apartment community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor coordination, move-outs and evictions, and owner relations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and coordinates daily operations. The role may also assist with leasing and marketing.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience or background sufficient to assist with community operations, customer complaints, financial records and reports, sales revenue, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain manager approval; code charges; and coordinate related communications.
Follow established eviction procedures and notice requirements, including representing the community in court hearings and eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, applicable fees, established procedures, and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Assist with the client and owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for weekly, monthly, and/or quarterly bonus programs.