Community Manager - Providence Park

Greystar Management Services•Charlotte, NC

9h•Onsite

About The Position

The Community Manager oversees the day-to-day operations of Providence Park, a stabilized, 312-unit garden-style apartment community in Charlotte, North Carolina. The role manages property team members, daily activities, and resources to meet financial and operational goals and ensure compliance with company policies and applicable housing laws and regulations. The position is scheduled Monday through Friday, with weekends as needed. Responsibilities include budgeting and financial oversight, leasing and rent collection, vendor invoice approval, expenditure control, lease enforcement, marketing and occupancy strategies, resident satisfaction and retention, property inspections, staff supervision, and owner relationship management. The role also completes accounting, financial, administrative, and other reports and duties as assigned. The salary range is $80,000–$85,000. The role may be eligible for onsite-property bonus programs. Benefits for full-time employees include medical, dental, vision, disability, and life insurance; paid time off; an onsite housing discount subject to availability; a paid sabbatical after 10 years of service; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; optional insurance and legal plans; and charitable giving benefits.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service abilities sufficient to manage an apartment community’s daily operations.
Ability to resolve customer complaints and issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with access to the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage the property’s day-to-day operations, team members, activities, and resources to achieve budgeted financial and operational goals and comply with company policies and applicable laws.
Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, validating insurance certificates, coding charges, and coordinating communications with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting periodic apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct property inspections and take appropriate action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support client and owner relationships by holding meetings, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for onsite-property bonus programs.