Assistant Community Manager - Village at Aspen

Greystar•Flagstaff, AZ

23h•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The role performs accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects rent and other payments, completes bank deposits and account reconciliations, and uses property-management software to record and report the community’s financial activity. The position also helps enforce lease terms, resolve resident concerns, process move-outs, oversee daily operations when the Community Manager is absent, and support the client/owner relationship. It may provide support for leasing and marketing. The role works in an office and throughout the property, with exposure to outdoor conditions, and may require local or occasional travel.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management, demonstrating skills in community management, sales, marketing, customer service, financial records and reporting, revenue generation, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property-management software, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow company procedures for evictions, including proper notices and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in line with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and practices.
Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates and information, and responding to requests.
May support leasing and marketing by greeting prospective residents, gathering prospect information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.