Assistant Community Manager - Arbor Creek

Vidalta Residential•Lewisville, TX

About The Position

The Assistant Community Manager is responsible for the efficient operation and optimal financial performance of the community under the direction of the Community Manager. The Assistant Community Manager acts as the Community Manager in their absence. The role supports leasing, rent collection, expense control, marketing, lease administration, resident relations, emergency response, property inspections, and coordination with the maintenance team. The position also helps monitor community performance against key indicators, including occupancy, net leased units, renewal retention, and vacant-unit timelines. These indicators may change as market conditions change. The employee is expected to follow Vidalta Property Management's core principles and values: customer service, humility, integrity, loyalty, passion, professionalism, collaboration, teamwork, and results.

Requirements

At least 2 years of property management experience.
Experience in collections, sales, and marketing.
Flexibility to work weekends and accommodate varied schedules.
Exceptional customer service and problem-solving abilities.
Familiarity with fair housing laws and regulations.
Strong organizational skills and excellent verbal and written communication skills.
Consistently positive attitude.
Experience with Onesite community software and Microsoft Office Suite, including Word, Excel, and Outlook.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Encourage lease renewals and negotiate terms to minimize vacancy rates.
Assist with rent collection and expense control.
Manage delinquent rent collection efforts, including sending notices, coordinating eviction processes, and working with collection agencies when necessary.
Assist with marketing, show vacant units to prospective tenants, and respond to inquiries.
Greet prospects and qualify them using applicable criteria and completed guest cards.
Assist with legal proceedings.
Assist with lease preparation, signing, and administration.
Have prospects complete applications and secure deposits in accordance with Vidalta procedures and Fair Housing requirements.
Confirm leases and related paperwork are complete, accurately entered into the software system, and submitted on time.
Ensure administrative paperwork is accurate, complete, and submitted on time.
Assist with responses to and handling of community emergencies involving staff, residents, or buildings, following company guidelines to minimize liabilities.
Assist in evaluating and recommending rent and pricing strategy changes, and ensure websites and marketing materials are accurate and current.
Participate in planned resident activities to support customer satisfaction.
Build positive relationships with residents, address concerns, and support high resident satisfaction.
Communicate and follow up promptly on resident concerns, renewals, and service requests.
Participate in property inspections covering grounds, curb appeal, market-ready units, safety and risk-management requirements, models, cleanliness, and general appearance; recommend or implement corrective measures as necessary.
Collaborate with the maintenance team to address work orders and ensure timely repairs and maintenance.
Assist the team with other tasks as required.
Follow community performance indicators, including occupancy of 95%, net leased of 93%, monthly renewal retention of at least 50%, and zero units vacant for 60 days; indicators may be revised as market conditions change.
Embrace Vidalta Property Management's stated core principles and values.