Assistant Community Manager - Aurora

Greystar Management Services•Greenwood Village, CO

21h

About The Position

The Floating Assistant Community Manager supports the effective management and daily operations of multiple Greystar residential communities. The role assists on-site Community Managers, helps provide a positive resident or tenant experience, and contributes to property success. The position requires quickly learning each community’s specifics, including its unit mix, amenities, sub-market conditions, property-management-system reports, and client specifications. The geographic scope, supervisors, and assignments may change at any time.

Requirements

At least 1–3 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Experience sufficient to manage apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Strong customer-service and interpersonal skills.
Excellent organizational and multitasking abilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent communication and conflict-resolution skills.
Ability to adapt to different property environments and work independently.
Any licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university in Business Management, Real Estate, Hospitality, or a related field.
Experience with Entrata, Yardi, and/or OneSite.

Responsibilities

Assist with the day-to-day operations of multiple properties and ensure compliance with company policies and procedures.
Oversee property maintenance, vendor relationships, and service contracts.
Respond to resident or tenant inquiries and concerns and facilitate positive interactions.
Organize and coordinate community events to support resident engagement.
Assist with leasing, including property tours, application processing, and lease documentation.
Work with the marketing team to promote available units and community amenities.
Support rent collection, budget tracking, and expense management, and coordinate with accounting on accurate and timely financial reporting.
Handle administrative duties, including answering phones, responding to emails, maintaining records, and preparing reports, presentations, and other documentation.
Conduct regular property inspections and address maintenance or safety concerns.
Stay informed about applicable local, state, and federal property-management regulations and assist with implementing policies that maintain a safe and secure environment.
Participate in training and keep current with industry practices; support the professional development of on-site property-management teams.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.