High-Rise Assistant Community Manager - Multifamily

Hines•San Francisco, CA

1d•Onsite

About The Position

The Assistant Community Manager - Multifamily supports the Community Manager in overseeing the financial and operational facets of the community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, and helps deliver resident-focused service and manage the property’s operations. The position is fully on-site at the assigned property five days per week. The Assistant Community Manager also acts as the on-site supervisor when the Community Manager is absent, coordinating daily work and maintenance tasks, and assists with the client/owner relationship through meetings, tours, performance updates, and responses to owner requests.

Requirements

High school education or equivalent from an accredited institution.
Intermediate knowledge of Microsoft Office.
Knowledge of basic accounting practices.
Excellent verbal and written communication skills.
Ability to work a flexible schedule, including weekends and holidays.
Ability to be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
Ability to transfer properties and work overtime as business needs require.
Ability to lift up to 25 pounds.
Ability to perform physical property inspections that may involve climbing stairs or accessing restrictive openings.
Ability to use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.

Nice To Haves

Two or more years of prior experience in property management or a related industry.
Experience with property management software; Entrada experience is a plus.

Responsibilities

Complete daily financial transactions and tasks, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Review resident files and accounting records, communicate with residents about outstanding balances, implement delinquency-collection procedures, and enforce leases to maximize revenue.
Follow established eviction procedures, including proper notice requirements, evictions, and representation of the community at court hearings and eviction proceedings as required.
Review and submit vendor, contractor, and service-provider invoices for payment by reconciling work performed or products purchased.
Process resident move-outs by reviewing lease terms and notice requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Act as the on-site supervisor in the Community Manager’s absence by organizing and delegating daily work and coordinating maintenance and make-ready tasks with the maintenance supervisor.
Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing updates and information about community performance, and responding to owner requests.