Assistant Community Manager - Multifamily

Hines•San Francisco, CA

1d•$31 - $40•Onsite

About The Position

The Assistant Community Manager supports and assists the Community Manager in overseeing the financial and operational aspects of a multifamily community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, and helps deliver hospitality-focused resident experiences. The position also supports the owner relationship and may supervise on-site operations in the Community Manager’s absence. This is a fully on-site position at the assigned property five days per week. The work is approximately 95% indoors and 5% outdoors. The employee may occasionally inspect the property, including climbing stairs or accessing restrictive openings, and must be able to lift up to 25 pounds. Although rare, the employee must be accessible 24 hours a day for emergencies and may perform on-site operations management during natural disasters. The role may require property transfers, overtime, and a flexible schedule that includes weekends and holidays. Compensation is $31.25–$40; the posting does not specify the pay period or currency.

Requirements

High school education or equivalent from an accredited institution.
Intermediate knowledge of Microsoft Office.
Knowledge of basic accounting practices.
Excellent verbal and written communication skills.
Ability to work a flexible schedule that includes weekends and holidays.
Ability to be accessible 24 hours a day for emergencies and to perform on-site operations management during natural disasters, although such occurrences are rare.
Ability to lift up to 25 pounds.
Ability to use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.
Ability to conduct physical property inspections that may involve climbing stairs or accessing restrictive openings.

Nice To Haves

Two or more years of prior experience in property management or a related industry.
Experience with property management software; Entrada experience is a plus.

Responsibilities

Complete daily financial transactions and tasks, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Review resident files and accounting records, communicate with residents about outstanding balances, implement delinquency-collection procedures, and enforce leases to maximize revenue.
Follow established eviction procedures, including required notices, evictions, and representing the community in court hearings and eviction proceedings as required.
Review and submit vendor, contractor, and service-provider invoices for payment, reconciling the work performed or products purchased.
Process resident move-outs by reviewing lease terms and notice requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work and coordinating maintenance and make-ready tasks with the Maintenance Supervisor.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing community performance updates and information, and responding to owner requests.
Perform physical property inspections as needed and respond to emergencies, including on-site operations management during natural disasters.
Transfer properties and work overtime as business needs require.