Community Manager - Multifamily

Hines•Centreville, VA

9d•$85,000 - $94,500•Onsite

About The Position

The Community Manager for Multifamily is responsible for managing the daily operations of an assigned residential property, including team members and daily activities, achieving budgeted financial and operational goals, and ensuring compliance with Hines policies and procedures. The role provides leadership and resources to the property team, contributes to budget development, monitors revenues and expenditures, and oversees resident leasing, service, and satisfaction activities. It also maintains the property’s physical condition and supports the client/owner relationship through meetings, tours, performance updates, and responses to requests. This is a fully on-site position at the assigned property five days per week. The work is indoors approximately 95% of the time and outdoors 5% of the time. The role may require emergency availability at any hour, on-site operations management during natural disasters, transfers between properties, overtime, and a flexible schedule that includes weekends and holidays.

Requirements

High school diploma or equivalent from an accredited institution.
Two or more years of experience as a residential community/property manager or in a leadership role in a related industry.
Proficiency in Microsoft Office and property management software to complete required reports.
Strong customer service orientation.
Excellent verbal and written communication skills.
Work on-site at the assigned property five days per week.
Ability to use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.
Ability to conduct physical property inspections that may involve climbing stairs or accessing restrictive openings.
Ability to lift up to 25 pounds.
Ability to be accessible 24 hours a day in the rare event of an emergency and perform on-site operations management during natural disasters.
Ability to transfer properties, work overtime as business needs require, and work a flexible schedule including weekends and holidays.

Nice To Haves

College degree.
Experience with property management software.
Entrata experience.

Responsibilities

Lead and support team members, providing the tools and resources needed to meet or exceed expectations and promoting collaboration.
Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices after reconciling work or purchases and verifying certificates of insurance.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving prospective resident applications and renewal leases, conducting periodic apartment inspections, following notice requirements, handling evictions, and collecting allowable late fees and other charges.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and addressing service issues.
Ensure the maintenance team meets Hines standards for responding to and completing resident service requests.
Conduct regular property inspections and take appropriate action to maintain the safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Support the client/owner relationship by meeting with owners, conducting property tours, providing performance updates and information, and responding to owner requests.