Assistant Community Manager - Heron Lake

Greystar•Kissimmee, FL

4d•$19 - $21•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a 264-unit, stabilized garden-style community. The position completes accounting and bookkeeping tasks, prepares monthly close-outs and financial reports, processes invoices and payments, collects resident payments, completes bank deposits and account reconciliations, and records and tracks the community’s financial activity in property management software. The role also helps manage resident accounts and delinquencies, supports lease enforcement and eviction procedures, processes resident move-outs, responds to resident concerns, and may support leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations. The position also assists with owner relations and may conduct tours and provide performance updates. The role is based in an office environment with frequent possible exposure to outdoor conditions across the property. The schedule is Monday through Friday, with weekends as needed. The hourly range is $19.00–$21.00.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating the ability to assist with apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions and maintain system integrity through accurate updates and backups.
Review resident files and accounting records for unpaid or late fees, communicate with residents about outstanding balances, pursue delinquencies, and enforce lease terms.
Review vendor and service-provider invoices, reconcile charges with work performed or products purchased, obtain manager approval, code charges, and coordinate related communications.
Follow company procedures for evictions, including notice requirements and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposits and cancellation fees.
Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and promote resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client or owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite team members may be eligible for weekly, monthly, and/or quarterly bonus programs.