Assistant Community Manager - Dexter Lake Union

Greystar Management Services•Seattle, WA

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of Dexter Lake Union, a 201-unit mid-rise community in Seattle’s Westlake neighborhood. The role completes accounting and bookkeeping tasks, prepares financial reports, processes invoices and payments, collects rent and fees, makes bank deposits, reconciles accounts, and uses property management software to record and track community finances. The position supports resident satisfaction and retention, leasing and marketing, vendor and owner relationships, and daily community operations. It serves as the on-site supervisor when the Community Manager is absent, coordinating staff and maintenance work while ensuring compliance with company procedures and business practices. The role is based in an office environment with regular access to the property and may involve local travel for deposits, training, or other business needs.

Requirements

Previous property management experience is required; fee management experience is preferred.
At least 1 year of relevant experience; the stated experience range is 1–3 years in residence life and/or property management.
High school diploma or equivalent and professional knowledge of a business discipline are required.
Understanding of lease terms and lease enforcement, including collections.
Experience with budgets, fiscal reporting, or financial records.
Excellent written and verbal communication skills, including the ability to read, write, and communicate effectively.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Professional manner and dress.
Proficiency in internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata; Yardi/OneSite experience is highly desired but not required in the initial qualifications.
Required licenses and/or certifications as applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Fee management experience.
Experience with Yardi/OneSite software.

Responsibilities

Collect and post rent, fees, and other payments; prepare daily bank deposits; reconcile bank accounts; prepare financial reports; and process invoices and payables.
Use property management software to enter transactions, complete updates, and maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices for payment, reconcile work or purchases, obtain Community Manager approval, code charges, and coordinate related communications.
Follow established eviction procedures, including notice requirements and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notices, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Assist with client and owner relationships by attending meetings, conducting community tours, providing performance updates, and responding to requests.
Support leasing and marketing by greeting prospects, gathering guest-card information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
Assist leasing staff with virtual and in-person apartment tours.
Stay current on rent assistance policies and programs from federal, state, and local government offices.
Partner with the on-site office and marketing teams to create resident activities and events.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability.
Cell phone allowance.
Monthly bonus incentives; onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service and additional vacation accrued with tenure.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Robust training and development and long-term career opportunities.