Assistant Community Manager - Bluffs at Vista Ridge - Lewisville, TX

Valiant Residential, LLC•Lewisville, TX

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to ensure the smooth operation of the property and act as the Community Manager in their absence. The role supports the community’s leasing, marketing, resident relations, and financial recordkeeping, including computing, classifying, and recording numerical data. The Assistant Community Manager also helps administer leases and applications, process payments and invoices, support maintenance service requests, enforce community policies, and contribute to the property’s cleanliness and curb appeal. The position requires regular communication with residents, prospective residents, vendors, the Community Manager, and the Maintenance Supervisor.

Requirements

Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Positive attitude and ability to smile under all circumstances.
Participate in training to comply with new and existing laws.
Valid driver’s license, good driving record, and auto insurance.
Ability to work most weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations described in the employee handbook.
Ability to defuse and respond to customer concerns to avoid escalation.
High school diploma or equivalent.
Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
Ability to walk the property for up to 8 hours or more in various weather conditions.
Ability to climb stairs to show properties to prospective tenants.
Ability to lift up to 30 lbs. as needed.

Nice To Haves

Bilingual in Spanish.
Apartment management experience.
Two or more years of college.

Responsibilities

Assist in preparing advertising materials, showing units, screening applicants, and presenting creative leasing and marketing ideas.
Maintain records of rental levels for comparable units in the surrounding area.
Greet and qualify prospects, complete guest cards, collect applications and deposits, and process applications for approval in accordance with company procedures and Fair Housing requirements.
Update availability reports and submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Maintain courteous communication with residents, applicants, and representatives of other companies, and professionally represent the company.
Accept rental payments and promptly give them to the Community Manager; assist with rent collection and preparation of receipts.
Prepare leases and related paperwork, enter accurate and timely information into Yardi, and review paperwork with the Community Manager before obtaining signatures.
Consistently implement and enforce community policies.
Prepare and maintain complete resident files, late notices, and notices to pay rent.
Assist with legal proceedings and lease preparation, signing, and administration.
Use accounting software to record, store, and analyze information.
Communicate with the Community Manager about invoice accuracy, purchase orders, and invoice coding; ensure property invoices are approved, entered, and paid promptly.
Complete maintenance service requests promptly and inform the maintenance team; answer residents’ questions about the community, repairs, rent, and rules, and follow up when unable to respond immediately.
Contact residents weekly regarding completed maintenance service requests to ensure repairs were handled satisfactorily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community’s cleanliness and curb appeal.
Assist the management team with other tasks as required.