Assistant Community Manager - Bluffs at Vista Ridge - Lewisville, TX

Valiant Enterprises • Lewisville, TX

1d

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to support the smooth operation of the property and act as the Community Manager in their absence. The role handles numerical data and financial recordkeeping while assisting with leasing, marketing, resident relations, and property operations.

The Assistant Community Manager supports advertising, prospect qualification, unit showings, application processing, leasing, renewals, rent collection, resident files, invoice handling, and compliance with community policies and Fair Housing requirements. The position also responds to resident questions and service requests, coordinates with the Community Manager and Maintenance Supervisor, and helps maintain the community’s cleanliness and curb appeal.

Requirements

• Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
• Ability to support and contribute to the community team.
• Strong oral and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
• Positive attitude and ability to remain pleasant under all circumstances.
• Valid driver’s license, good driving record, and auto insurance.
• Ability to work most weekends.
• Ability to maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Compliance with expectations in the employee handbook.
• Ability to de-escalate and respond to customer concerns.
• High school diploma or equivalent.
• Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
• Ability to walk the property for up to 8 hours or more in various weather conditions.
• Ability to climb stairs to show properties to prospective tenants.
• Ability to lift up to 30 lbs. as needed.

Nice To Haves

• Bilingual Spanish skills.
• Apartment management experience.
• Two or more years of college preferred.

Responsibilities

• Assist in preparing advertising materials, showing units, screening applicants, and developing leasing and marketing ideas.
• Maintain records of rental levels for comparable units in the surrounding area.
• Greet prospects, qualify them using the community’s criteria, assist with applications, and secure deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports, process applications and supporting checks, and submit applications to the Community Manager for approval.
• Assist in monitoring renewals and distributing and following up on renewal notices.
• Accept rental payments and promptly give them to the Community Manager; assist with rent collection, receipts, and late notices.
• Type leases, complete related paperwork, enter information accurately and promptly into the Yardi system, and assist with lease preparation, signing, and administration.
• Prepare and maintain complete resident files and assist with legal proceedings.
• Operate computers and accounting software to record, store, and analyze information.
• Communicate with the Community Manager about invoice accuracy, purchase orders, and invoice coding; ensure invoices are approved, entered, and paid promptly.
• Complete maintenance service requests quickly, inform the maintenance team, and follow up with residents on completed requests weekly to ensure repairs are satisfactory.
• Answer resident questions about the community, repairs, rent, and rules, and follow up promptly when unable to respond immediately.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community’s cleanliness and curb appeal and consistently enforce community policies.
• Maintain courteous communication with residents, applicants, and representatives of other companies, and professionally represent the company.
• Assist the management team with other tasks as required.
• Participate in training to comply with new and existing laws.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED