Assistant Community Manager - Solstice Orlando

Northwood Ravin•Orlando, FL

11d•Onsite

About The Position

At Northwood Ravin, we’re known for creating some of the most distinctive luxury apartment communities in the Southeast. That same level of care and precision extends beyond what residents see—it’s embedded in how we operate every day. We’re looking for an Assistant Community Manager who takes pride in owning the financial and operational performance of a community while creating a consistent, well-managed resident experience. In this position, you will drive day-to-day operations, with a focus on financial performance, compliance, and resident retention. You act as the operational backbone of the community, ensuring processes are executed accurately and issues are resolved quickly. This is a role for someone who is proactive, does not avoid difficult conversations, holds a high bar for execution and professionalism, and is comfortable driving performance with consistency and confidence.

Requirements

At least 1 year of experience as an assistant community manager
Solid foundation in OneSite system and property management operations
Experience with collections, lease administration, compliance and resident relations
Thoughtful, detail-oriented approach
Clear communication skills
Ability to take ownership of work
Dependable and collaborative

Responsibilities

Managing delinquency and leading collection efforts with clear, consistent communication
Driving revenue through renewals, lease enforcement, and income optimization strategies
Auditing and maintaining accurate resident files across the full lifecycle
Supporting resident relations by resolving concerns with professionalism and follow-through
Assisting in daily operations, including tours, team coordination, and property standards
Leading by example which includes coaching and mentoring team members to exceed expectations
Stepping in to be a leader in the manager's absence ensuring smooth operations.