Assistant Community Manager

McKinley Companies•Orlando, FL

3d•Onsite

About The Position

McKinley is seeking an experienced, driven Assistant Community Manager in the Orlando, Florida area. The role partners with the Community Manager to oversee daily community operations, develop team members, and support resident satisfaction, occupancy, financial performance, compliance, and property quality. The position offers an opportunity to take on increased responsibility and grow within the organization. The Assistant Community Manager supports operational oversight, leasing and resident services, property inspections and maintenance, vendor coordination, team development, and compliance. When assigned, the role acts as Community Manager to help maintain operational continuity and community performance. The position requires flexibility to support community needs, including evenings and weekends as required, and physical attendance at an assigned community for scheduled shifts. The work regularly takes place in outside weather conditions, and the noise level is usually moderate. McKinley describes itself as an employee-centric organization that values collaboration, creativity, high standards, work-life balance, and career development. Compensation is $60,000–$66,000 per year, with quarterly bonus potential and a benefits package.

Requirements

At least 3 to 5 years of experience and/or training in leadership, sales, collections, or customer service.
Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
Leadership potential and ability to coach, support, and develop team members.
Strong communication, problem-solving, and conflict-resolution skills.
Ability to review financial data, operational reports, and performance metrics to identify issues and support business goals.
Customer-focused approach and ability to listen to residents' needs and provide appropriate housing solutions.
Ability to make sound decisions, take initiative, and follow through on responsibilities.
Thorough knowledge and understanding of federal and state Equal Housing Opportunity laws.
Ability to understand and follow safety rules and procedures.
Valid driver's license and access to transportation for assigned outreach, travel between company offices, and travel within the community.

Responsibilities

Support the Community Manager in overseeing daily operations and goals for resident satisfaction, occupancy, revenue, property quality, and compliance.
Monitor operational metrics, reports, budgets, expenses, leasing activity, and occupancy trends; identify opportunities and support corrective action.
Help ensure consistent execution of company standards across leasing, service, and community presentation.
Serve as an escalation point for resident concerns and resolve issues professionally in accordance with company standards.
Conduct routine audits and inspections of buildings, grounds, amenities, and vacant apartments; ensure standards are maintained and corrective actions completed.
Reinforce expectations for product quality, service standards, and resident engagement.
Support accurate execution of leasing, renewals, and collections with centralized and on-site teams.
Partner with the Maintenance Supervisor to support timely work orders, apartment turns, preventive maintenance, and emergency response.
Help oversee vendor performance and compliance with company standards and agreements.
Support capital projects and ongoing maintenance initiatives.
Assist with onboarding, training, and coaching team members, including Resident Experience Associates, Coordinators, and Leads.
Help coordinate scheduling, coverage planning, and workload prioritization.
Participate in performance feedback, employee recognition, and corrective action processes with the Community Manager.
Ensure adherence to company policies and procedures, Fair Housing requirements, leasing criteria, and documentation standards.
Help identify and mitigate operational and compliance risks.
Act as Community Manager when assigned to maintain operational continuity and community performance.
Support community needs, including evenings and weekends as required.
Model integrity, professionalism, accountability, and company values in interactions with residents, prospects, employees, vendors, and outside contacts.