Assistant Site Manager - Orlando

FeverUp • Orlando, FL

18h • $63,000 • Onsite

About The Position

The Experience Assistant Site Manager supports and facilitates the manager’s work. They assist in the daily operational management of the site and substitute for the manager in their absence. The assistant may have a different yet complementary profile to that of their manager. Assistant Managers will be welcoming and briefing clients, leading sessions, and ensuring customer loyalty.
Based in Orlando, the Experience Assistant Site Manager will sit within the local site Management Team and report directly to the Site Manager and Fever Originals Local team. You will support local operational decisions and assist in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events.
This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners. If you’re organised, high-energy, love being around people, and are comfortable managing a space, this is for you.
This role requires a flexible schedule, with availability on weekdays, weekends, and evenings, depending on session demand. Most of the work will be based onsite at the venue; this is not a remote role.

Requirements

• 2+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite (esp. sheets or excel)
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities.
• 5–8 years of experience in operations, general management, consulting, or a fast-paced startup environment — you have owned P&L and driven results
• Strong analytical skills: you use data to make decisions, not just to report. Comfortable with P&L analysis, KPI monitoring, and data tools
• Proven team management experience: you know how to hire, develop, motivate, and hold a team of 6–12 people accountable to high standards
• Operational rigor: detail-oriented and process-minded, with a track record of improving execution quality and identifying what is slipping before it becomes a problem
• Strategic mindset: you can zoom out from the day-to-day and identify the changes that would materially improve the business
• Strong communicator across all levels — effective at managing up, across functions, and down to your team in a global, cross-functional organization
• Entrepreneurial spirit: comfortable with ambiguity, fast-changing priorities, and full ownership without a complete playbook
• Native or highly fluent English; additional languages a plus depending on market

Nice To Haves

• Knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!

Responsibilities

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff. This is a hands-on role.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete daily show reports to provide to the Company, highlighting actions needed and taken on site, and complete incident reports, as needed
• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

Benefits

• Competitive compensation package: base salary and performance bonus (total compensation approximately of 63.000 USD gross/year)
• 40% discount on all Fever events and experiences worldwide
• Health and dental insurance
• Wellhub membership
• 22 days annual leave
• Hybrid working: office Monday–Thursday, work from home on Fridays
• Real ownership and impact from day one in a high-growth global category leader
• Professional and personal growth in a fast-moving, international environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed