Assistant Community Manager- The Graham

Greystar•Rochester Hills, MI

2d•$24 - $26•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of an apartment community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices and payments, collects rent and other charges, makes bank deposits, handles dispositions and account reconciliations, and uses property management software to record, track, and report the community’s financial activity. The position also supports resident relations, lease enforcement, collections, evictions, resident move-outs, and retention. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and maintenance and make-ready tasks while ensuring community operations comply with company policies and procedures. The role may also assist with leasing and marketing, and supports relationships with owners through meetings, tours, performance updates, and responses to requests. The position is based in an office environment, with frequent exposure to outdoor conditions around the property. Local travel may be required for bank deposits, training, or other work-related needs; rare or occasional travel may be required for meetings or training. The hourly pay range is $24.00–$26.00. The position may be eligible for performance-based bonus programs. Full-time benefits include medical, dental, vision, disability and life insurance; paid time off and holidays; an onsite housing discount subject to availability; a paid sabbatical after 10 years of service and every five years thereafter; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; and additional insurance, legal, charitable-giving, and other benefits.

Requirements

1–3 years minimum of relevant experience in residence life and/or property management demonstrating relevant community management, sales, marketing, and customer service experience.
Experience sufficient to assist with day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate team work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Obtain and maintain any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices, reconcile charges with work performed or products purchased, obtain approvals, code charges, and coordinate related communication.
Follow established eviction procedures, including notice requirements, evictions, and representation of the community in court hearings and eviction proceedings as required.
Process resident move-outs, review lease and notice requirements, apply applicable deposit and cancellation fees, and complete dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident retention.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance information, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information, showing apartments and models, obtaining lease deposits, and helping applicants complete rental applications and credit verification.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrued with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.