Assistant Community Manager- California

RPM Living • Santa Monica, CA

1d • Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by handling prospect inquiries, applications, leasing, renewals, rent collections, and resident relations. The role also helps maintain property visibility through outreach marketing and social media, and supports timely completion of leasing and resident paperwork.

This is an on-site role that includes time outdoors and possible exposure to the elements, confined spaces, heights, and potentially hazardous areas. Physical activities may include extended periods seated at a desk, climbing stairs, and occasionally lifting or carrying items weighing up to 20 pounds. The position requires using a computer and other office equipment, reading documents and screens, and hearing and understanding verbal communications.

The title may also be associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager. The anticipated pay range is listed as $XX-$XX per hour, plus monthly bonuses and a competitive benefits package.

Requirements

• Follow company procedures and Fair Housing requirements when assisting prospects with applications and deposits.
• Use Lead Management Software and property management software; update Radix or an equivalent system as needed.
• Process applications, including credit checks and rental-history verification.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• A valid driver's license is preferred; candidates without a license will be provided a liability waiver.

Nice To Haves

• A valid driver's license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager's approval; and follow up with applicants on their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal information.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed