Assistant Community Manager
About The Position
The Assistant Community Manager supports the day-to-day financial and operational performance of the community. The role assists with accounting, collections, resident communication, vendor coordination and administrative operations while helping ensure the community runs efficiently and in line with company standards. It supports the Community Manager, maintains strong financial controls and helps deliver a positive resident experience. The position also supports leasing activity and occupancy goals, helps coordinate daily workflows, and serves as the on-site point of contact when the Community Manager is absent.
Requirements
- High school diploma or GED required.
- Basic accounting knowledge and comfort working with financial records required.
- Strong computer skills and ability to learn property management software.
- Valid driver’s license and reliable transportation required.
- Ability to work a flexible schedule based on business needs.
- Consistent attendance is essential to support community operations.
- May be required to work weekends or additional hours as needed.
Nice To Haves
- Previous property management, administrative, accounting or customer service experience preferred.
- Experience with property management software such as Onesite or Entrata.
Responsibilities
- Support community financial operations, including rent collection, payment processing and daily deposit preparation.
- Post rent, fees and other resident charges accurately in the property management system.
- Assist with account reconciliations, invoice processing and monthly reporting.
- Review resident ledgers, identify delinquent balances and support collections in accordance with company policy.
- Review and code invoices, coordinate payment approvals and help manage payables.
- Maintain accurate financial records and support month-end close procedures.
- Respond professionally and promptly to residents’ account questions, balances, notices and general concerns; escalate issues when needed.
- Support resident retention by helping deliver a responsive, well-managed experience.
- Assist with move-in and move-out coordination, including account reviews, notice tracking and final charges.
- Maintain accurate resident files, lease documentation and financial records.
- Prepare notices, support lease enforcement and follow up on delinquencies in accordance with company policy.
- Coordinate with vendors, contractors and internal teams to support community operations.
- Assist with reporting, audits, file reviews and administrative tasks.
- Help ensure compliance with company policies, operational standards and required procedures.
- Support the Community Manager in overseeing daily operations and prioritizing community needs.
- Help coordinate workflow between leasing, maintenance and office operations.
- Serve as the on-site point of contact in the Community Manager’s absence.
- Assist with vendor communication, resident escalations and day-to-day operational follow-through.
- Support team accountability and consistent community standards.
- Assist with leasing activity as needed, including greeting prospects, touring apartments and supporting applications.
- Support occupancy goals through lead follow-up, traffic management and leasing conversion.
- Present the community, apartments and amenities professionally and consistently.
- Support marketing and resident engagement efforts as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
