Assistant Community Manager

The Community Builders•Worcester, MA

9d•Onsite

About The Position

The Assistant Community Manager works under the direction of the Community Manager and is responsible for leasing, compliance, maximizing rental income, and customer service. The role emphasizes operations administration, meeting compliance objectives, resident retention, and providing residents with a quality living experience. The position requires working in the office five days a week. Certification in COS and LIHTC is strongly preferred. The Community Builders, Inc. is a nonprofit real estate developer and owner whose mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Requirements

A college degree or at least 3 years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management.
At least 2 years of experience in Property Management, Hotel, Hospitality, or Retail.
Knowledge of regulatory programs, policies, and Federal Housing Laws and Guidelines.
Strong experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Proven excellent customer service skills.

Nice To Haves

COS, LIHTC, ARM®, or other industry designations.
COS and LIHTC certification is strongly preferred.

Responsibilities

Assist with daily site operations and communicate with the Community Manager, Resident Specialist, Community Life, and Service Maintenance staff regarding issues.
Monitor, direct, and track leasing, retention, and recertification performance to meet a 97% physical occupancy goal.
Anticipate vacancies and proactively attract new tenants.
Prepare recertifications, leasing applications, verifications, occupancy agreements, and reports.
Screen applicants for compliance with the Tenant Selection Plan and regulatory requirements.
Monitor market conditions and update competitive market analysis quarterly.
Enter and code invoices, post rents, make deposits, and maintain accurate resident ledgers.
Monitor rent balances, collect rents, and send late or quit notices as required.
Participate in property management activities, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
Oversee office functions, including office hours, filing, computer systems, and reports.
Inspect the property, pick up litter, and report issues to the Service Maintenance Manager.
Handle resident issues and concerns, partnering with the Community Manager as needed.
Inspect market-ready units for lease acceptance and resident move-in.
Assist with recruiting, training, supervising, and motivating team members.
Participate in annual reviews and the performance management process.
Perform other duties as required.