Assistant Community Manager

Cardinal Group Companies•Knoxville, TN

3d•Onsite

About The Position

The Assistant Community Manager provides comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities. This is a full-time, non-exempt position compensated at an hourly rate, with benefits and bonus eligibility. The role works in an office environment and routinely uses standard office equipment. Local travel between work sites may be required, as well as routine travel for training or client visits and occasional non-routine overnight travel for company functions, training, property visits, or special projects. The position may also involve other related duties assigned by the Team Leader.

Requirements

Thorough knowledge of leasing techniques and sales for conventional multifamily housing.
Consistently maintain professional customer service.
Thorough knowledge of Cardinal Group and community policies and procedures.
Excellent computer skills, including Microsoft Word and Excel.
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Reliable transportation and willingness to travel locally between work sites.
Ability to embody Cardinal Culture and Cardinal Core Values every day.
Available to work weekends.

Nice To Haves

Prior experience in multifamily housing and community relations.
Working knowledge of Yardi, Entrata, and Pop Card.
Preferred career experience in roles or fields including Assistant Manager, Assistant Property Manager, Manager, Supervisor, Property Management, Onsite Manager, Real Estate, Leasing, Community Manager, Bookkeeping, Property Manager, Real Estate Assistant, or Leasing Consultant.

Responsibilities

Consistently achieve property occupancy goals.
Ensure daily completion of Lead Tracking Solutions follow-up steps and data entry at the community level.
Assist with leasing tours, leasing phone calls, and online inquiries as needed.
Respond efficiently and courteously to resident requests.
Assist the Community Manager in designing and implementing resident retention programs, such as newsletters, referral programs, or social activities.
Maintain inventory and order administrative supplies and equipment for the maintenance department.
Ensure timely and efficient reporting, maintenance, and submission of administrative forms, files, and reports.
Report unusual or extraordinary circumstances involving residents or the property.
Assist with lease audits when present at a community.
Help ensure the community complies with all regulations.
Assist the Community Manager with interviewing, screening, and hiring potential community employees.
Assist with orientation, training, and scheduling of Team Members.
Assist the Community Manager with disciplinary or promotional recommendations concerning office personnel.
Seek educational opportunities and self-improvement for personal growth and development.
Participate in Cardinal U training as required.