Assistant Community Manager- California

RPM Living•Santa Monica, CA

1d•Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by managing prospect interactions, applications, leasing, renewals, rent collections, and resident concerns. The role promotes resident satisfaction and retention, maintains property visibility through outreach and social media, and ensures leasing and resident records are kept up to date. This is an onsite position that includes time outdoors and exposure to the elements.

Requirements

High school diploma or GED, or 1–3 months of relevant experience, training, or a combination of education and experience.
At least one year of experience in customer service or apartment leasing.
Ability to use Microsoft Office Suite and Project Management tools.
Ability to read documents, computer screens, and data; hear and understand verbal communications in person and through phone or computer; and operate a computer, keyboard, mouse, and other office equipment.
May need to sit for extended periods, climb stairs, and occasionally lift or carry files or office supplies weighing up to 20 pounds.
A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Nice To Haves

A background in accounting combined with customer service is preferred.
A valid driver’s license is preferred.

Responsibilities

Greet and qualify prospects professionally, using guest cards in the Lead Management Software.
Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
Manage lease renewals and notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and support resident satisfaction and retention.
Follow eviction procedures, including notice requirements and court representation, and facilitate proceedings as needed.
Survey competing properties, conduct outreach marketing, and update Radix or an equivalent system as needed.
Help maintain an active and effective property social media presence to enhance visibility and engagement.
Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

Weekly pay for associates working onsite at an apartment community.
Comprehensive healthcare coverage available to full-time, regular associates.
Employer-paid employee assistance, mental health, and wellness programs.
Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
401(k) with company match.
Professional development, career growth, and role-based learning plans.
Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
Paid time off, floating holidays, and volunteer days.
Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.
Monthly bonuses and a competitive benefits package.