Assistant Community Manager - Ravens Crest

Greystar Management Services•Manassas, VA

6d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report financial activity. The role also supports resident relations and retention, lease enforcement and collections, move-outs, evictions, vendor payments, leasing and marketing activities, and communication with owners. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and maintenance and make-ready tasks while ensuring operations follow company policies and procedures. For California positions, the Assistant Community Manager or Leasing Manager reviews completed move-in files before they are submitted to the Community Manager for review and approval.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating skills in community management, sales, marketing, and customer service.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that protect system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges to work performed or products purchased; obtain Community Manager approval; code charges; and coordinate communications with vendors, accounting, and clients or owners.
Follow established eviction procedures, including notice requirements, eviction actions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate steps to resolve service issues and support resident satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Assist with the client or owner relationship by meeting with owners, conducting community tours, reporting on community performance, and responding to owner requests.
May support leasing and marketing by greeting prospective residents, collecting prospect information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.