Affordable Assistant Community Director - Moss Grove

Elmington Living•Knoxville, TN

7d•Onsite

About The Position

The Assistant Community Director (ACD) supports the Community Director in operating an affordable housing community, including financial administration, compliance, leasing, and resident relations. The ACD helps maintain accurate resident files and financial records and serves as the on-site leader for daily operations when the Community Director is absent. The role supports property budgeting, occupancy, rent collection, delinquency follow-up, move-out accounting, compliance certifications, inspections, leasing, waitlist administration, and resident service. It also supports maintenance coordination and property upkeep, and may require regular weekend coverage. The position is primarily on-site in the leasing office, with periodic property walks and occasional exposure to outdoor conditions.

Requirements

At least 1 year of property management or administrative experience; affordable housing experience is preferred.
Fair Housing certification is required within 7 days of employment.
High attention to detail and accuracy, particularly with compliance documentation.
Strong organizational and time-management skills.
Professional, courteous communication with residents and staff.
Ability to work independently and exercise sound judgment in the Community Director's absence.
Comfort managing sensitive resident financial and personal information.
Ability to communicate effectively in person, by phone, and electronically.
Ability to lift, carry, push, or pull up to 15–25 pounds occasionally.
Ability to bend, reach, stoop, and kneel as needed; frequently stand, walk, climb stairs, and move throughout the property.

Nice To Haves

Working knowledge of LIHTC and/or HUD/Section 8 certification processes.
Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software.

Responsibilities

Support management of the property's operating budget.
Assist in maintaining physical occupancy at or above budgeted levels through leasing and retention support.
Support delinquency processes, including rent-collection outreach by property visits, phone, and text, and update resident account notes weekly.
Assist the Community Director with eviction processes and follow up with the local attorney in accordance with company and legal requirements.
Support execution of the property's action plan and track assigned initiatives.
Assist with completing final account statements for move-outs.
Process initial, annual, and interim certifications in accordance with LIHTC and HUD/Section 8 requirements.
Maintain accurate, audit-ready resident files and compliance documentation.
Assist with preparation for REAC, MOR, and state agency inspections.
Track and follow up on outstanding certification and documentation deadlines.
Support leasing activity, including tours, applications, and move-in coordination.
Assist in maintaining the waitlist in accordance with program requirements and fair housing law.
Support outreach marketing and resident referral programs.
Follow up with applicants and prospects and update their notes.
Confirm move-in funds are received, leases are signed, and utilities are set up before resident move-in.
Serve as a point of contact for resident inquiries, concerns, and service requests.
Support weekly on-site walks of vacant apartments and help ensure the preventative maintenance schedule is followed.
Track maintenance work orders to help ensure apartment turns are completed within 7 business days.
Step into the Community Director role for daily operations during absences.
Submit incident reports within 8 hours of occurrence when the Community Director is absent.