Assistant Collision Manager - Collision & Glass

The Jim Pattison Auto Group•Winnipeg, MB

14d•Onsite

About The Position

The Jim Pattison Auto Group is seeking an experienced, organized, and customer-focused Assistant Collision Manager to support the daily operations of our collision centre at Jim Pattison Collision and Glass. In this key leadership role, you will play an integral part in driving workflow efficiency, supporting the customer service team, and ensuring a high standard of repair quality and customer satisfaction, while maintaining strong relationships with insurers and internal departments. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life Reporting to the Collision Manager, you will play a key role in supporting the daily operations of a high performing collision centre. This is a hands on leadership role focused on customer service, workflow efficiency, insurer relations, and overall shop performance. As an Assistant Collision Manager, you will work closely with the customer service team, estimators, and production staff to ensure cycle time, customer satisfaction, and profitability targets are consistently achieved. Success in this role within the first 90 days will include building strong relationships with internal teams and dealership partners, taking ownership of accounts receivable and estimating support, and contributing to improvements in MPI scorecard performance.

Requirements

Minimum 2+ years of recent experience in a body shop or collision centre environment.
MPI experience is required; ICBC experience is considered a strong asset.
Estimating experience is strongly preferred (Mitchell Connect / RepairCenter), with the ability to support supplements and approvals.
Previous leadership or supervisory experience is an asset, with a hands-on approach to supporting team performance.
Experience in a high-volume DRP or dealership environment is preferred.
I-CAR Platinum certification is an asset.
Proficiency with estimating systems and CDK (or similar DMS) is an asset.
Strong understanding of MPI scorecards and performance metrics, with the ability to drive improvements.
Highly organized with strong workflow and time management skills, able to manage multiple priorities in a fast-paced environment.
Excellent communication skills, with the ability to effectively interact with customers, insurers, and internal teams.
Proven ability to problem-solve and navigate challenges such as supplements, delays, and escalations.
Demonstrated ability to multi-task, manage competing deadlines, and maintain attention to detail.
Strong leadership mindset, with the ability to coach, support, and hold team members accountable.
Solid financial awareness, including understanding of gross profit, receivables, and operational performance metrics.

Responsibilities

Support daily collision centre operations, ensuring smooth workflow between front office and production.
Oversee and coach the Customer Service Representative team, ensuring a high level of customer care and communication.
Manage appointment booking, opening/closing procedures, and repair order flow to drive efficiency.
Proactively communicate with customers throughout the repair process, providing updates and managing expectations.
Monitor repair progress, cycle times, and Work-in-Progress to ensure timely delivery of vehicles.
Assist with estimating and supplements where required (strong asset).
Build and maintain strong relationships with insurers, Toyota, Subaru, and other partners.
Support Direct Repair Program processes, including KPI performance and insurer communications.
Handle customer and insurer escalations professionally and efficiently.
Ensure all payments, deductibles, and insurance claims are processed accurately and in a timely manner.
Monitor and manage accounts receivable, ensuring all receivables remain under 60 days.
Review production metrics including cycle time, touch time, and severity, and identify opportunities for improvement.
Coordinate with parts and service departments to ensure seamless repair processes.
Enforce SOPs, safety standards, and operational best practices within the shop.