Collision Center Estimator / Assistant Manager
About The Position
Join the Shottenkirk Fort Madison Team Are you a skilled Collision Estimator or a motivated professional ready to step into a leadership role? Shottenkirk Fort Madison is growing and looking for a Collision Center Estimator / Assistant Manager to join our high-performing team. As part of the Shottenkirk Automotive Group—one of the fastest-growing dealer groups in the region—you’ll work in a positive, team-oriented environment where your contributions are valued, and your career growth is supported. What You’ll Do Depending on experience, you may focus on estimating, leadership, or both: Collision Estimating Responsibilities Greet customers and assess vehicle damage in a professional, customer-focused manner Write accurate repair estimates using CCC One (or similar software) Communicate with insurance adjusters and customers for approvals and supplements Coordinate with parts and repair teams to ensure efficient workflow Maintain thorough documentation, including photos and repair authorizations Keep customers informed throughout the repair process and assist in vehicle delivery Assistant Manager Responsibilities Support the Collision Center Manager in daily operations and team leadership Supervise and motivate technicians, estimators, and support staff Assist in estimate writing, supplements, final billing, and job scheduling Maintain DRP compliance and insurer communications Ensure timely, high-quality repairs and strong customer satisfaction scores Support hiring, onboarding, and training of new team members Help enforce shop safety, cleanliness, and compliance standards
Requirements
- 2+ years of experience in collision estimating or auto body repair
- Experience with CCC One (preferred) or other estimating software
- Strong communication, organizational, and time-management skills
- Knowledge of repair procedures and industry terminology
- Valid driver’s license and clean driving record
Nice To Haves
- 3+ years in collision operations, with 1+ year in a supervisory or lead role
- I-CAR certification or willingness to become certified
- DRP experience and insurer relationship management
- Bilingual (Spanish/English) skills are a plus
Responsibilities
- Greet customers and assess vehicle damage in a professional, customer-focused manner
- Write accurate repair estimates using CCC One (or similar software)
- Communicate with insurance adjusters and customers for approvals and supplements
- Coordinate with parts and repair teams to ensure efficient workflow
- Maintain thorough documentation, including photos and repair authorizations
- Keep customers informed throughout the repair process and assist in vehicle delivery
- Support the Collision Center Manager in daily operations and team leadership
- Supervise and motivate technicians, estimators, and support staff
- Assist in estimate writing, supplements, final billing, and job scheduling
- Maintain DRP compliance and insurer communications
- Ensure timely, high-quality repairs and strong customer satisfaction scores
- Support hiring, onboarding, and training of new team members
- Help enforce shop safety, cleanliness, and compliance standards
Benefits
- Competitive pay + performance-based bonuses
- Health, dental, vision
- 401(k) with company match
- Paid time off and holidays
- Career advancement within the Shottenkirk Automotive Group
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
