Assistant Club Manager (Westfield)

Houston Fitness Partners • Westfield, MA

3d

About The Position

The Assistant Club Manager supports the Club Manager in operating a Planet Fitness club and helping maintain a welcoming, non-intimidating “Judgment Free Zone.” The role assists with staff recruiting, hiring, training, development, and management; promotes excellent member service; helps enforce company policies; and supports reporting, inventory, and other assigned duties. The position may require working at any Planet Fitness location within the Houston Fitness Partners franchise.

The Assistant Club Manager also performs front-desk duties, handles member requests and concerns, supports club opening and closing, and helps oversee facility cleanliness, maintenance, safety, and equipment repairs. The role involves regular standing and walking, frequent cleaning and sanitizing, and may include working alone on an overnight shift if overnight staff is unavailable.

Requirements

• Must be at least 18 years old.
• High school diploma or GED equivalent preferred.
• Ability to pass a background check.
• Willingness to become CPR/AED certified before employment and maintain certification while employed.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy, and listening skills.
• Basic computer proficiency, including Microsoft Office.
• Strong problem-resolution skills; hardworking, enthusiastic, and energetic.
• Ability to work a third shift (overnight) alone if overnight staff is unavailable.
• Ability to lift up to 50 pounds.

Nice To Haves

• Previous work experience at Planet Fitness.

Responsibilities

• Assist in recruiting, hiring, training, and developing Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructors.
• Lead by example, maintain a welcoming atmosphere, and ensure staff follow customer service guidelines.
• Resolve member concerns fairly and equitably.
• Assist with staff management and support the Club Manager with reporting, inventory, and other assigned duties.
• Assist in administering and enforcing company policies and procedures with staff and members.
• Perform front-desk activities, including answering phones, assisting members, checking members in, and signing up new members.
• Facilitate member requests, issues, and questions.
• Ensure the gym opens and closes promptly according to proper protocols.
• Oversee facility cleanliness and maintenance, including taking responsibility for the largest section of daily cleaning.
• Help ensure the safety of employees, members, and club property.
• Identify and communicate equipment repairs in a timely manner.
• Work at any Planet Fitness location within the Houston Fitness Partners franchise as required.

Benefits

• Medical insurance for full-time staff working a minimum of 30 hours per week.
• Dental insurance for full-time staff working a minimum of 30 hours per week.
• Vision insurance for full-time staff working a minimum of 30 hours per week.
• 401(k) plan eligibility after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.
• 10 days of paid time off annually and select holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED