Assistant Club Manager (Almeda)

Houston Fitness Partners • Almeda, SC

2d • Onsite

About The Position

The Assistant Club Manager supports the Club Manager in operating a Planet Fitness club and delivering a welcoming, non-intimidating experience for members, prospective members, and guests. The role helps recruit, hire, train, and develop staff; supports customer service and member issue resolution; and assists with reporting, inventory, and other assigned duties. The position also involves front desk activities, opening and closing procedures, facility cleanliness and maintenance, safety, and communicating equipment repair needs. The employee may be required to work at any Planet Fitness location within the Houston Fitness Partners franchise.

Requirements

• Must be at least 18 years old.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy, and listening skills.
• Basic computer proficiency, including Microsoft Office.
• Strong problem-resolution skills; hardworking, enthusiastic, and energetic.
• Ability to pass a background check.
• Willingness to become CPR/AED certified before employment and maintain certification while employed.
• Ability to work a third shift (overnight) alone if overnight staff is unavailable.
• Ability to lift up to 50 pounds.
• Able to stand and walk continually throughout the club, clean and sanitize frequently, and bend, twist, and reach as needed.

Nice To Haves

• Previous work experience at Planet Fitness.
• High school diploma or GED equivalent.

Responsibilities

• Assist in recruiting, hiring, training, and developing Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructors.
• Lead by example and maintain a welcoming atmosphere for members, prospective members, and guests; ensure staff follow customer service guidelines.
• Resolve member concerns fairly and equitably.
• Assist with staff management and support the Club Manager with reporting, inventory, and other assigned duties.
• Help administer and enforce company policies and procedures with staff and members.
• Perform front desk duties, including answering phones, assisting members, checking in members, signing up new members, giving tours, and handling member requests, issues, and questions.
• Ensure the gym is opened and closed promptly according to proper protocols.
• Oversee facility cleanliness and maintenance, including responsibility for the largest daily cleaning section.
• Help ensure the safety of employees, members, and club property.
• Identify and communicate equipment repair needs in a timely manner.
• Be available to work at any Planet Fitness location within the Houston Fitness Partners franchise.

Benefits

• Medical insurance for full-time staff working a minimum of 30 hours per week.
• Dental insurance for full-time staff working a minimum of 30 hours per week.
• Vision insurance for full-time staff working a minimum of 30 hours per week.
• 401(k) plan eligibility after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.
• 10 days of paid time off annually and select holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed