Assistant Clinic Manager

SkinSpirit • Oakland, CA

4d • $27 - $42

About The Position

The Assistant Clinic Manager supports the Clinic Manager in positioning the business for consistent growth. The role helps ensure daily operations run smoothly and effectively, empowers employees, and helps ensure the clinic delivers the highest level of service to clients. The Assistant Clinic Manager supports clinic operations across sales, customer service, employee management, and administration, while helping the clinic meet revenue goals and maintain company standards, policies, and procedures.

Requirements

• High school diploma or GED required.
• At least 2 years of relevant experience in the medical/spa industry, luxury retail, hospitality, or a similar industry.
• Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance.
• Positive attitude and desire to model a growth mindset for employees.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Strong organizational skills, including the ability to handle multiple tasks, maintain focus, and adapt to unexpected situations.
• Excellent written and verbal communication and active listening skills, with the ability to communicate at all levels of the organization.
• Fluent computer and phone skills, working knowledge of Microsoft Office (Word, Excel, Outlook), and ability to learn new software and technology quickly.

Nice To Haves

• Bachelor's degree strongly desired.
• Four or more years of relevant industry experience preferred.

Responsibilities

• Assist the Clinic Manager in managing clinic operations, including sales, customer service, employee management, and administrative responsibilities.
• Help meet and exceed monthly revenue goals set by Regional and Executive leadership.
• Monitor clinic goals, including revenue, margins, practitioner sales, discounts, budgets, and new and returning clients.
• Recruit, retain, and develop a high-performing and diverse team.
• Support staff growth through one-to-one check-ins and training.
• Provide on-floor leadership and develop employee techniques to build client loyalty and brand awareness through superior customer service.
• Oversee, track, and address client feedback; report it to management and share it with affected employees.
• Work professionally and harmoniously with coworkers and management, maintaining discretion and confidentiality regarding clients, employees, and the company.
• Take initiative to improve systems, policies, and procedures to increase efficiency and service levels.
• Assist the leadership team with additional tasks or duties as requested.

Benefits

• Competitive benefits package.
• Generous employee discounts.
• Friends & Family discounts.
• Beautiful working environment with a stellar team.
• Paid holidays.
• 401(k) plan with a company match program.
• Medical, vision, and dental insurance for full-time employees working 24 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED