Assistant Clinic Manager

Concentra•Concord, CA

2d•$26 - $34

About The Position

At Concentra, the Assistant Center Operations Director (ACOD) is a vital member of the patient care team, supporting the Center Operation Director in ensuring that customers receive an optimal level of care and service. The ACOD helps lead and manage center support staff and oversee the medical facility’s daily operations. The role coordinates center activities and facility management, monitors patient flow, and supports medical providers in delivering patient care. It also involves hands-on center activity, including patient registration, checkout, and patient care, with regular interaction with colleagues and patients. The ACOD helps oversee operational and financial performance, staffing, policies and training, human resources processes, client services, regulatory compliance, and continuous improvement. The role also helps maintain a welcoming, professional facility and positive client and patient relations. In the absence of the Center Operation Director, the ACOD provides financial management and oversight. Duties and responsibilities may change at any time and are not limited to those listed in the posting. The position requires ongoing discretion and secure management of confidential and critical information. Concentra provides reasonable accommodations for qualified individuals with disabilities and is an equal opportunity employer.

Requirements

Some college coursework in Business Administration, Healthcare Administration, or a related field.
Customarily at least one year of direct management experience.
Customarily at least six months of healthcare experience.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Strong service mentality and focus on meeting defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills, with a tactful and diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and other performance-management practices.
Performance assessment skills.
Continued focus on self-development.
Proficiency in computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement an action plan, and evaluate its effectiveness.
Ability to resolve colleague, client, and patient issues effectively and in a timely manner.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience.
In lieu of an undergraduate degree, directly related work experience may be substituted at a 1:1 ratio for college years, and vice versa.

Responsibilities

Assist in planning and preparing work schedules and assigning colleagues to specific duties.
Assist in ensuring the financial performance of the center and provide financial management and oversight in the absence of the Center Operation Director.
Assist in developing and maintaining center policies, procedures, and training programs.
Assist with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources.
Assist the Center Operation Director with hiring, training, disciplining, and terminating back-office personnel.
Assist in preparing and reviewing operational reports and schedules for accuracy and efficiency.
Assist the Center Operation Director and Human Resources with implementing Human Resources policies and procedures for Center personnel.
Assist in preparing annual budgets.
Assist with on-site tours and training for Center personnel to present clinic services to clients and support achievement of established goals.
Provide technical support and resources to clients and Center personnel.
Assist with managing on-site nursing services provided to client companies, including billing counseling and supervision of on-site personnel.
Administer testing by medical staff to ensure proper performance, current certifications, and adherence to regulatory procedures.
Assist in monitoring marketplace trends and gathering competitive information.
Assist in coordinating and consolidating services with local vendors to obtain the best prices for goods and services.
Facilitate productivity and customer service.
Ensure exceptional customer service by putting internal and external customers first and displaying the expected service mentality.
Establish and maintain a warm, welcoming, and professional atmosphere for colleagues and customers.
Maintain the appearance, condition, and aesthetics of the center to provide a professional facility for patients and guests.
Maintain client and patient relations by consistently meeting their needs and expectations.
Ensure patients are treated as individuals and attended to expeditiously and courteously.
Lead by example by learning daily center operations firsthand and routinely participating in center floor work.
Demonstrate leadership that ensures patients receive competent and exceptional professional healthcare.
Guide the center team in continuous improvement projects based on center performance metrics.
Handle confidential and critical information with ongoing discretion and secure information management.