Assistant Clinic Manager

Concentra•Concord, CA

About The Position

At Concentra, the Assistant Center Operations Director (ACOD) supports the Center Operation Director in ensuring that customers receive an optimal level of care and customer service. The role helps lead and manage center support staff, oversee the medical facility’s daily operations, coordinate center activities, manage general facility needs, oversee patient flow, and support medical providers in delivering patient care. Regular hands-on center work and daily interaction with colleagues and patients are required, including patient registration, checkout, and patient care. The position also contributes to financial oversight and center performance, including financial management in the absence of the Center Operation Director. The ACOD promotes exceptional customer service, a welcoming and professional facility, and strong client and patient relations. The role leads by example through direct involvement in center operations, supports continuous improvement based on performance metrics, and helps ensure patients are treated courteously and receive professional healthcare. Duties and responsibilities may change at any time and are not limited to those listed in the posting. The position is eligible for an hourly base compensation rate of $26.01 to $33.81, depending on job-related factors such as experience, work location, and seniority. The role requires discretion and secure handling of confidential and critical information.

Requirements

Some college coursework in Business Administration, Healthcare Administration, or a related field.
At least one year of direct management experience is customary.
At least six months of healthcare experience is customary.
Ability to use logic to identify key facts, explore alternatives, make decisions, and propose quality solutions.
Outstanding customer service skills and the ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Strong service mentality and focus on defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills, with a tactful and diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and performance management.
Performance assessment skills and continued focus on self-development.
Proficiency in computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement an action plan, and evaluate its effectiveness.
Ability to resolve colleague, client, and patient issues effectively and promptly.

Nice To Haves

A bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience, is preferred.
In lieu of an undergraduate degree, the posting describes a 1:1 substitution: one year of college equals one year of directly related work experience, and vice versa.

Responsibilities

Assist in planning and preparing work schedules and assigning colleagues to specific duties.
Assist in ensuring the financial performance of the center.
Help develop and maintain center policies, procedures, and training programs.
Assist with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
Assist the Center Operation Director with hiring, training, disciplining, and terminating back-office personnel.
Assist in preparing and reviewing operational reports and schedules for accuracy and efficiency.
Assist the Center Operation Director and Human Resources with implementing personnel policies and procedures.
Assist in preparing annual budgets.
Conduct on-site tours and train center personnel to present clinic services to clients and support established goals.
Provide technical support and resources to clients and center personnel.
Assist in managing on-site nursing services provided to client companies, including billing counseling and supervision of on-site personnel.
Administer testing by medical staff to ensure proper performance, current certifications, and adherence to regulatory procedures.
Monitor marketplace trends and gather competitive information.
Coordinate and consolidate services with local vendors to obtain favorable prices for goods and services.
Facilitate productivity and customer service.
Ensure exceptional customer service by putting internal and external customers first.
Establish and maintain a warm, welcoming, and professional atmosphere for colleagues and customers.
Manage the center’s appearance, condition, and aesthetics to provide a professional facility for patients and guests.
Maintain client and patient relations by consistently meeting needs and expectations.
Ensure patients are treated as individuals and attended to expeditiously and courteously.
Acquire firsthand knowledge of daily center operations and routinely participate in center floor work.
Lead by example and ensure patients receive competent, professional healthcare.
Guide the center team in continuous improvement projects based on center performance metrics.
Provide financial management and oversight in the absence of the Center Operation Director.
Handle confidential and critical information with discretion and secure information-management practices.