TalkNY Assistant Client Success Specialist

TalkNY Therapy

34d•Remote

About The Position

We are seeking a detail-oriented, forward-thinking, and highly organized individual to join our team as an Assistant Client Success Specialist. This role requires availability during certain business hours, evenings, and weekends to manage client phone calls, urgent matters, and follow-ups for scheduling intake appointments. The Assistant Client Success Specialist will collaborate closely with clients, therapists, and administrative staff. The ideal candidate will possess excellent communication skills, the ability to multitask, and thrive in a fast-growth environment.

Requirements

Prior experience in scheduling, administrative support, or a similar role, preferably in a healthcare or mental health setting
Proficiency in using scheduling software and other office tools (e.g., Microsoft Office Suite, Google Workspace, EMR/EHR)
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to handle sensitive and confidential information with discretion
Strong problem-solving skills and the ability to handle stressful situations calmly
Ability to work independently and as part of a team in a remote work environment

Nice To Haves

AdvancedMD experience is a plus

Responsibilities

Answer phone calls during evening and weekend hours
Handle overflow calls during business hours
Respond to time sensitive emails and requests during evening and weekend hours
Provide exceptional customer service and support to clients and therapists via email or phone
Coordinate the scheduling of teletherapy appointments for clients and therapists using TalkNY’s scheduling software when necessary
Follow up with clients regarding intake appointments
Assist with scheduling and administrative tasks as needed