Client Success Specialist

MBI Direct Mail, Inc. • DeLand, FL

1d • Onsite

About The Position

This is a high-performance role for a Client Success Specialist who thrives under pressure and takes ownership of outcomes. The specialist will be responsible for the end-to-end execution of client projects, ensuring accuracy and timely delivery from quoting to production. The role involves direct communication with clients and internal production teams, translating complex client requirements into flawless execution plans, and managing multiple fast-moving projects while preventing errors. This position is not for an easy, low-accountability role, but rather for someone who wants to own their work, grow fast, and be part of a high-performing team.

Requirements

• 2+ years in client service, project coordination
• Strong systems/technical skills (Excel, Outlook, Word, CRM, MIS)

Nice To Haves

• Experience in printing, direct mail, or digital experience

Responsibilities

• End-to-end execution of client projects
• Direct communication with clients and internal production teams
• Turning complex client requirements into flawless execution plans
• Managing multiple fast-moving projects without missing details
• Preventing errors before they happen—not fixing them after

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• Employee Stock Ownership Plan (ESOP)
• 401(k) available
• Highly engaged, experienced leadership team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees