Assistant Center Manager
About The Position
The Assistant Center Manager is a full-time, in-center leadership role supporting the Center Manager in overseeing daily center operations, motivating the team to meet performance goals, and delivering exceptional guest experiences. The Assistant Center Manager leads the center’s business and team in the Center Manager’s absence and supports sales, service, scheduling, onboarding, training, cleanliness, recruiting, and local marketing efforts. This role requires flexible availability, including a mix of opening, closing, and weekend shifts; Assistant Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.
Requirements
- 1–2 years of experience; retail and/or beauty experience is preferred but not required.
- Prior leadership experience with strong Associate coaching and development skills.
- Working knowledge of key performance indicators (KPIs) and how to leverage them to improve business results.
- Flexible availability to support business needs.
- Positive, friendly, and upbeat personality.
- Ability to thrive in a fun, fast-paced environment.
- Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach.
- Team player with strong communication skills.
- Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company.
Nice To Haves
- Prior keyholder experience.
- Retail and/or beauty experience.
Responsibilities
- Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away.
- Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results.
- Meet and exceed Wax Pass and retail sales goals.
- Coach Associates on effective selling behaviors and provide ongoing performance feedback and development.
- Deliver an exceptional guest experience from check-in to check-out.
- Lead guest experience follow-up, including reviewing and responding to guest returns daily as needed.
- Partner with the Center Manager to resolve guest concerns in a timely manner.
- Assist with daily operations, scheduling, and team support.
- Assist with onboarding and training.
- Ensure a high standard of cleanliness.
- Motivate and coach team members to achieve success through performance, increased sales opportunities, and profitability.
- Build lasting relationships with guests and team members.
- Support center and market growth through grassroots marketing efforts, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the same.
- Partner with the Center Manager to build networking relationships within the local community and create a strong pipeline of center talent.
- Participate in local events to increase awareness and drive additional guest traffic.
- Support center growth through sales and service excellence.
- Take ownership and accountability for creating a positive work environment.
- Celebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and development.
- Support the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver the desired results.
Benefits
- Commission opportunities and performance-based bonuses.
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Paid Time Off Bank for vacation, personal, and sick time.
- Pet insurance.
- Employee discounts, including free waxing services and 40% off retail products.
- Short-term and long-term disability coverage.
- Employee Assistance Program (EAP).
- Wellness Program participation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
