Assistant Center Manager

Concentra•San Diego, CA

16h

About The Position

The Assistant Center Operations Director (ACOD) supports the Center Operation Director in ensuring the delivery of appropriate care and customer service. The role assists with leading center support staff and overseeing the medical facility’s daily operations, coordinating center activities, managing the facility, overseeing patient flow, and supporting medical providers in delivering patient care. The position involves regular hands-on center activity and interaction with colleagues and patients, including patient registration, checkout, and patient care. The ACOD helps maintain a welcoming, professional facility and strong client and patient relationships. The role participates routinely in center floor work, leads by example, supports continuous improvement based on performance metrics, and may provide financial management and oversight when the Center Operation Director is absent. Duties and responsibilities may change at any time, with or without notice.

Requirements

Some college coursework in Business Administration, Healthcare Administration, or a related field.
Customarily at least one year of direct management experience.
Customarily at least six months of healthcare experience.
Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
Strong customer service skills and the ability to interact tactfully and professionally with people.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Strong service mentality and focus on meeting defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills and a tactful, diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and performance management practices.
Performance assessment skills and continued focus on self-development.
Proficiency with computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and projects in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement action plans, and evaluate their effectiveness.
Ability to resolve colleague, client, and patient issues effectively and promptly.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience is preferred.
In lieu of an undergraduate degree, college education and directly related work experience may be exchanged at a 1:1 ratio.

Responsibilities

Assist in planning work schedules and assigning colleagues to duties.
Assist in ensuring the center’s financial performance and preparing annual budgets.
Assist in developing and maintaining center policies, procedures, and training programs.
Assist with hiring, training, evaluating, disciplining, and terminating center operations and back-office personnel, in consultation with the Center Operation Director and Human Resources as applicable.
Prepare and review operational reports and schedules for accuracy and efficiency.
Help implement Human Resources policies and procedures for center personnel.
Conduct on-site tours and train center personnel to present clinic services to clients and support established goals.
Provide technical support and resources to clients and center personnel.
Assist with managing on-site nursing services for client companies, including billing counseling and supervision of on-site personnel.
Administer medical staff testing and ensure proper performance, current certifications, and adherence to regulatory procedures.
Monitor marketplace trends and gather competitive information.
Coordinate and consolidate services with local vendors to obtain favorable prices.
Facilitate productivity and customer service.
Ensure exceptional customer service by placing internal and external customers first.
Maintain a warm, welcoming, and professional atmosphere for colleagues, patients, and guests.
Manage the center’s appearance, condition, and aesthetics.
Maintain client and patient relations and ensure needs and expectations are consistently met.
Ensure patients are treated courteously, as individuals, and attended to promptly.
Develop firsthand knowledge of daily center operations and routinely participate in center floor work.
Guide the center team in continuous improvement projects based on center performance metrics.
Provide financial management and oversight in the absence of the Center Operation Director.