Assistant Center Manager

Concentra•San Diego, CA

3d•$24 - $31

About The Position

At Concentra, the Assistant Center Operations Director (ACOD) is a member of the patient care team who supports the Center Operations Director in ensuring an optimal level of care and customer service. The role helps lead and manage center support staff and oversee the medical facility’s daily operations, including coordinating center activities, facility management, patient flow, and support for medical providers. It involves regular hands-on interaction with colleagues and patients, including patient registration, checkout, and patient care. The ACOD supports center performance, personnel management, human resources processes, budgeting, client services, compliance, and vendor coordination. The role also leads by example in center operations, promotes a welcoming and professional environment, maintains client and patient relations, and guides continuous improvement based on performance metrics. In the absence of the Center Operations Director, the ACOD provides financial management and oversight. Duties and responsibilities may change at any time and are not limited to those listed in the posting. The position requires discretion and secure management of confidential and critical information. Concentra provides reasonable accommodations for applicants and employees with disabilities and is an equal opportunity employer.

Requirements

Some college coursework in Business Administration, Healthcare Administration, or a related field.
At least one year of direct management experience.
At least six months of healthcare experience.
Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Strong service mentality and focus on meeting defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills and a tactful, diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and performance management practices.
Performance assessment skills.
Continued focus on self-development.
Proficiency with computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and projects in a fast-paced environment without direct supervision.
Ability to identify improvement opportunities, develop and implement action plans, and evaluate their effectiveness.
Ability to resolve colleague, client, and patient issues effectively and in a timely manner.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience.
In lieu of an undergraduate degree, college education and directly related work experience may be substituted at a 1:1 ratio.

Responsibilities

Assist in planning and preparing work schedules and assigning colleagues to duties.
Assist in ensuring the center’s financial performance.
Assist in developing and maintaining center policies, procedures, and training programs.
Assist with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
Assist the Center Operations Director with hiring, training, disciplining, and terminating back-office personnel.
Assist in preparing and reviewing operational reports and schedules for accuracy and efficiency.
Assist the Center Operations Director and Human Resources in implementing personnel policies and procedures.
Assist in preparing annual budgets.
Assist with on-site tours and training for center personnel presenting clinic services to clients.
Provide technical support and resources to clients and center personnel.
Assist in managing on-site nursing services provided to client companies, including billing counseling and supervision of on-site personnel.
Administer testing by medical staff to ensure proper performance, current certifications, and compliance with regulatory procedures.
Monitor marketplace trends and gather competitive information.
Coordinate and consolidate services with local vendors to obtain the best prices for goods and services.
Facilitate productivity and customer service.
Ensure exceptional customer service by self and center colleagues, prioritizing internal and external customers.
Maintain a warm, welcoming, professional atmosphere for colleagues and customers.
Manage the appearance, overall condition, and aesthetics of the facility.
Maintain client and patient relations and consistently meet their needs and expectations.
Ensure patients are treated as individuals and attended to promptly and courteously.
Lead by example by learning daily center operations firsthand and routinely participating in center floor work.
Help ensure patients receive competent, professional healthcare through effective leadership.
Guide the center team in continuous improvement projects based on center performance metrics.
Provide financial management and oversight when the Center Operations Director is absent.
Handle confidential and critical information with ongoing discretion and secure information management.