Kelley Automotive Assistant Car Wash Manager

Kelley Automotive Group LLC•Fort Wayne, IN

67d•Hybrid

About The Position

Assist in overseeing the daily operations within the car wash department. This role involves a combination of customer service, technical troubleshooting, staff management, and facility upkeep. The Assistant Car Wash Manager will work closely with the Car Wash Manager to ensure smooth operations, train employees, and maintain a positive environment for both staff and customers.

Requirements

High school diploma or equivalent.
Able to read and comprehend instructions and information.
Computer knowledge is required.
Professional personal appearance.
Excellent communication skills, both oral and written.
Valid driver’s license and a good driving record.
Must be able to lift 40 lbs. occasionally.

Nice To Haves

College degree preferred.
At least one (1) year of managerial experience preferred.

Responsibilities

Build a solid understanding of wash specific software.
Respond to customer inquiries through account research.
Interpret various kiosk messages and errors.
Train employees in workarounds when kiosks and/or gates fail.
Contact software vendor to resolve problems.
Renew customer wash tags.
Submit online Luxe upgrades and cancellation requests.
Utilize data from Teams reports to solve customer tag/account issues.
Identify defective and poorly placed tags.
Coordinate replacement appointments for customers.
Contact customers to ensure their replacement tags are working.
Customer damage claim intake.
Rectify the situation immediately if possible.
Document details: forward to manager or appropriate department.
Monitor wash quality daily.
Communicate any site outages and maintenance needs with manager and staff.
Utilize skills and knowledge to be a positive attitude leader for the staff and customers.
Assist in attracting and retaining car wash staff.
Review applications.
Contact applicants.
Motivate employees toward efficiency and positive service.
Be part of progressive disciplinary meetings to foster employee growth.
Assist in managing employee schedules to ensure all shifts are covered.
Train employees regarding job responsibilities and customer service.
Assign items on Daily Checklist.
Work with staff at kiosks to coach through tough situations.
Monitor employee uniform compliance.
Responsible for upkeep and appearance of property in and around the facility.
Monitor inventory of wash-related and janitorial supplies.
Be able to effectively operate and manage any of our wash sites.
Any other tasks deemed necessary by Management.