VCS Assistant Canteen Chief- Pittsburgh PA

Veterans Health Administration • Pittsburgh, PA

3d • Onsite

About The Position

The Veterans Canteen Service is seeking an Assistant Canteen Chief for its Pittsburgh, Pennsylvania (University Drive) VA Medical Center Canteen. The role supports daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew in a fast-paced environment serving Veterans, their families, staff, and visitors. The Assistant Canteen Chief supervises and develops personnel, promotes excellent customer service, and helps maintain food safety, sanitation, and product availability. The position also assists with inventory, labor costs, budget performance, and local marketing promotions. The Assistant Canteen Chief reports directly to the Canteen Chief.

Employment is subject to a one-year trial period, during which the agency evaluates performance, conduct, and whether continued employment advances the public interest. Additional conditions include Selective Service registration for males born after December 31, 1959, and a background/security investigation. A current, valid REAL ID is required. ServSafe certification is required or must be obtained within 90 days of hire. An associate degree in Business, Hospitality, or Management is preferred but not required.

Requirements

• At least 1–2 years of direct food service and/or retail management experience.
• Proven ability to build sales, increase profits, and develop staff.
• Hands-on leadership style with a strong emphasis on customer service and hospitality.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Experience with POS systems.
• ServSafe certification, or ability to obtain it within 90 days of hire.
• Current, valid REAL ID.
• Male applicants born after December 31, 1959 must meet Selective Service registration requirements.
• Subject to a background/security investigation.
• Must serve a one-year trial period and receive written certification for continued employment after the period.

Nice To Haves

• Associate degree in Business, Hospitality, or Management.

Responsibilities

• Support daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew at the VA Medical Center.
• Supervise, train, and support assigned personnel to build a motivated, high-performing team.
• Deliver and promote outstanding customer service for Veterans, staff, and visitors.
• Ensure food quality, sanitation, cleanliness, and product availability.
• Reinforce adherence to operational policies, procedures, and quality standards.
• Assist with inventory control, labor costs, and budget performance.
• Develop and implement local promotional programs to increase engagement and sales.
• Report to the Canteen Chief on operations, performance, and compliance.

Benefits

• Comprehensive federal employee benefits package, with benefits available to the employee and family; specific eligibility and benefits depend on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed