Assistant Branch Manager

MIDFLORIDA Credit Union • Winter Park, FL

3d • Onsite

About The Position

The Assistant Branch Manager provides excellent service to credit union members by opening and servicing accounts and loans, answering questions promptly and professionally, and recommending products and services that can save members time and money. The role supervises branch operations, supports cash management and daily balancing, and audits new-account and loan documentation. It also involves helping members use customer-facing technology and self-service options, and setting goals and guiding staff action plans. The position requires sound judgment, integrity, professionalism, and a neat appearance consistent with the credit union’s professional image standards.

Requirements

• 2–5 years of new-account and lending experience.
• Excellent service and communication skills.
• Demonstrated leadership and staff-supervision experience.
• Knowledge of branch-operations procedures.
• High school diploma or equivalent.
• Ability to lift up to 25 pounds and stand for long periods.
• Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify members.

Nice To Haves

• Associate degree in a business-related field.

Responsibilities

• Open and service member accounts and loans, and answer questions promptly and professionally.
• Offer products and services that support members’ financial well-being and save them time and money.
• Supervise all aspects of the branch.
• Audit new-account and loan documentation.
• Manage a cash draw and assist with daily branch balancing.
• Maintain a neat, professional appearance in accordance with credit union standards.
• Exercise sound judgment and discretion while following established limits and guidelines.
• Demonstrate integrity, trustworthiness, and professionalism.
• Maintain a positive and professional attitude with members and partners.
• Develop an understanding of customer-facing technology and discuss and enroll members in self-service options.
• Set goals and objectives for team members and guide staff in creating action plans to achieve them.
• Perform other duties as assigned.

Benefits

• Paid time off and paid holidays.
• Tuition assistance after 6 months of service.
• 401(k) plan with employer matching.
• Health, dental, and vision insurance, with employee and family plans.
• Employee Assistance Program with no waiting period.
• Bonus programs and annual appraisals with salary-increase opportunities.
• Opportunity for growth.
• Stability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED