Assistant Branch Manager
About The Position
The Assistant Branch Manager is a hands-on leadership role that supports the Branch Manager and helps drive branch sales, customer service, account performance, and profitability. The position works directly with customers to understand their financial needs and provide appropriate lending solutions, while also developing business, supporting daily branch operations, coaching team members, and helping execute company initiatives. The role is intended for a results-oriented leader who can balance sales, customer service, account management, and operational priorities in a fast-paced, performance-driven environment. The schedule is 40 hours per week within the branch’s hours of operation. Hours are Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. The schedule includes at least one Saturday per month and some extended hours seasonally or based on business needs. The company may change work schedules to address business needs. The employee is required to be physically present in the office.
Requirements
- At least 3 years of experience in sales, consumer lending, or a related performance-driven environment.
- High school diploma or equivalent.
- Previous leadership, supervisory, or team-lead experience.
- Outbound sales and business-development experience.
- Demonstrated ability to meet or exceed individual performance goals.
- Ability to coach, motivate, and support the performance of others.
- Strong written and verbal communication skills.
- Sound judgment and ability to make decisions in a fast-paced environment.
- Ability to learn and leverage sales platforms and technology.
- Strong organizational skills and ability to complete work timely and accurately.
- Must be able to obtain licenses required by the state.
- Must be physically present in the office.
- Must be able to perform the essential duties satisfactorily, with reasonable accommodations if requested and absent undue hardship.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Partner with the Branch Manager to drive branch sales, customer service, account performance, and profitability.
- Lead by example by developing business, engaging customers, and achieving individual performance expectations.
- Coach and support team members in sales, customer service, account management, and daily branch activities.
- Help establish clear expectations, reinforce accountability, and create a results-focused team environment.
- Make outbound calls to develop business, follow up on opportunities, and strengthen customer relationships.
- Consult with customers to understand their needs and identify appropriate lending solutions.
- Process loan applications and gather required credit, income, and financial information.
- Present loan solutions and available products clearly, confidently, and compliantly.
- Educate customers on loan terms, payment expectations, account requirements, and available services.
- Support the Branch Manager with employee development, branch priorities, and execution of company initiatives.
- Help maintain compliance with applicable federal, state, and local consumer finance laws and company policies.
- Take on additional branch responsibilities as needed to provide consistent, high-quality customer service.
Benefits
- Relocation assistance for internal promotions.
- Base pay plus incentive opportunity.
- 15 days of paid time off.
- 11 public holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
