Assistant Branch Manager

Ameris Bank•Atlanta, GA

11d

About The Position

The Assistant Branch Manager is responsible for customer service fulfillment and branch operations, including lobby management, researching and resolving complex customer service matters, determining policy exceptions, and ensuring operational excellence and compliance. The role also involves coaching and motivating employees and creating a positive work environment. The position may perform other projects and duties as assigned. The manager supervises branch operations and staff, supports sales and service objectives, manages customer experience, and oversees branch safety, security, and compliance. The role represents the bank in business development and community activities and may provide backup support to other branches.

Requirements

At least 3 years of retail banking experience.
Supervisory, leadership, or mentorship experience.
Branch operations experience.
Cross-selling experience.
Highly motivated team player able to develop and maintain collaborative relationships.
Strong written and verbal communication skills.
Knowledge of branch operations.
Knowledge of banking policies and procedures.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
Bachelor’s degree in business or a related field, or equivalent education and related experience.

Nice To Haves

Sales management experience.
Consumer credit experience.

Responsibilities

Supervise branch operations, including the lobby and teller line; establish staffing schedules, perform audits, evaluate employee performance, and monitor compliance.
Recruit, train, coach, lead, schedule, motivate, and evaluate a team.
Optimize the use of resources to meet branch operational needs.
Demonstrate sales strategies to attract, expand, and retain customer relationships, and guide the team toward sales objectives through action planning.
Oversee the branch customer experience by assessing customer and employee feedback, identifying improvement opportunities, and researching and resolving complex problems.
Manage branch safety, security, and compliance.
Protect against criminal or fraudulent activity, risk, or exposure.
Conduct regular audits of vault and teller cash and maintain appropriate documentation.
Represent the bank in business development efforts and at networking and community functions.
Maintain working knowledge of banking products, programs, services, and promotions.
Lead or co-facilitate training and staff meetings.
Provide backup support to other branches as needed.
Approve policy exceptions within authorized limits.
Achieve branch objectives and sales and service objectives set by leadership.
Perform branch sales and service functions as needed.
Develop and maintain collaborative relationships and coach, mentor, and retain a high-performing team.
Practice ethical sales behaviors consistent with the Bank’s Core Values of Integrity and Honesty.
Act in the customer’s best interest when offering additional products and services.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance at no additional cost
Accidental death and dismemberment coverage
Long-term disability coverage
Paid sick and vacation leave
11 holidays
Volunteer/service day
Employee stock purchase plan
401(k) retirement plan with a 50% match on the first 8% of employee contributions
Flexible spending accounts
Health savings account
Health reimbursement arrangement
Supplemental life and other insurance plans
Identity theft protection
Pet insurance
Legal insurance
Employee assistance program
Employee advocacy program
Entertainment discounts through Tickets at Work
AT&T employee discount
Wellness discounts for medical premiums and other rewards
Employee referral incentive
Education assistance
Employee Resource Groups
Free interest checking
Free safe deposit box
Free money orders, travelers’ checks, and cashier checks
Discount on mortgage origination fee
Free online banking and unlimited online bill payment
Employee banking perks