Assistant Branch Manager

Mariner Finance • Mokena, IL

10d • Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in delivering customer service and meeting branch sales and operational goals. The role processes consumer loan applications, identifies loan solutions suited to customer needs, and presents available sales products. It also supports delinquency resolution, cash handling, reporting, and branch compliance. When the Branch Manager is absent, the Assistant Branch Manager coordinates daily functions and operational issues in communication with the District Manager. Work must be performed at the assigned branch, except in a company-determined emergency. The position is eligible for a monthly incentive based on individual and company performance, in addition to a base salary of $19.44–$25.27 per hour. The stated schedule is Monday, Wednesday, and Thursday 9:00 a.m.–5:00 p.m.; Tuesday 9:00 a.m.–7:00 p.m.; and Friday 9:00 a.m.–5:30 p.m. Seasonal Saturday hours may be required, and the company may change the schedule to address business needs. All full-time employees receive a benefits package; details are available through the company's benefits page.

Requirements

• At least three years of experience in customer service or sales, including two years in Consumer Lending and/or Financial Services with consistent demonstrated achievement of assigned KPIs; supervisory or team lead experience may substitute for the industry experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills and ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely, accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework or training.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in the event of a company-determined emergency.

Nice To Haves

• Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a related discipline; additional applicable years of experience may substitute for a degree.
• Military rank of E-4, W1, or O1 and above.
• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Process credit loan applications and present loan solutions based on customer needs.
• Enthusiastically present all available sales products.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch and learn applicable Federal, State, and Local consumer laws.
• In the Branch Manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent quality customer service.
• Obtain applicable required licenses to sell insurance products offered by the branch.

Benefits

• All full-time employees are provided with a benefits package in addition to monetary compensation; details are available on the company benefits webpage.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED