Assistant Branch Manager

Woodforest National Bank•Austin, TX

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. The role calls for a hands-on leader who balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. You support branch sales, marketing, customer growth, staffing, and workflow goals; coach and mentor team members; maintain a visible presence in the branch and community; and help ensure accurate, compliant operations. You may perform branch servicing duties such as teller transactions, account opening, cash handling, ATM servicing, and audits. The role is full-time and may require travel to nearby branches within approximately 45 miles as business needs require. Working conditions include standing most of the time, with possible walking, moving, bending, stooping, or sitting for brief periods, and occasional lifting and carrying of items up to 30 pounds. You must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

High school diploma or equivalent required.
One of the following experience and education combinations: 3 years of relevant and transferable sales and/or customer service experience; an associate’s degree and 2 years of such experience; or a bachelor’s degree and 1 year of such experience.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs, with demonstrated reliability.
Proactive approach to seeking business outside the branch; sales aptitude and comfort with outside sales.
Willingness to receive direct coaching and feedback.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Ability to learn products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills; ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.
Ability to meet the physical demands described, including standing most of the time and occasionally lifting and carrying items up to 30 pounds.

Nice To Haves

Prior supervisory or coaching experience is preferred.

Responsibilities

Partner with the Branch Manager to operate the branch with a business-owner mindset and support retail growth, deposit performance, and customer acquisition.
Drive individual and team contributions to branch sales goals through customer engagement, referrals, and marketing efforts.
Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
Deliver the Woodforest Experience through in-branch customer engagement and effective resolution of customer concerns.
Coach team members to identify customer needs and recommend appropriate retail banking products and services.
Support consistent, high-quality service across teller, platform, and digital interactions, and promote technology-forward retail banking.
Participate in community engagement and retail marketing activities; build relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards, regulatory requirements, customer confidentiality, and privacy; foster trust, transparency, and respect within the team.
Serve as a visible role model for performance, workplace behaviors, and customer experience.
Coach, mentor, and develop team members through observation, feedback, and on-the-job support.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and responsible use of resources.
Support nearby branches within approximately 45 miles when required by business needs.