Assistant Branch Manager

Commerce Bank•Oklahoma City, OK

3d•$26 - $30•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in managing branch operations, customer experience, and team member experience while helping drive branch performance through leadership and coaching. Approximately half of the role is dedicated to direct customer service, including resolving inquiries and supporting customers’ financial needs to provide an exceptional in-branch experience. The role also contributes to team development, models expected behaviors, and helps the branch meet its financial and service goals. The position is located at 3503 NW 63rd Street, Oklahoma City, Oklahoma 73116. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. Compensation is $26.45–$30.30 per hour, based on relevant experience, skills, and competencies; the position is also eligible for performance-based incentives. The selected candidate must be eligible to work in the United States without sponsorship now or in the future. Federal regulations require an investigatory consumer report disclosing credit history for candidates who express interest and are considered for the position.

Requirements

High school diploma required.
At least 1 year of leadership or supervisory experience required.
At least 1 year of financial services industry experience, with working knowledge of retail products and services and bank operations, required.
Strong knowledge of retail banking and its best practices.
Strong critical-thinking skills and the ability to use discretion and sound judgment to solve problems efficiently and effectively.
Ability to drive results while balancing organizational risk and business goals.
Strong leadership skills, including the ability to motivate team members and foster a collaborative, positive team environment.
Strong interpersonal and relationship-building skills and the ability to communicate clearly, verbally and in writing, with all levels of the company.
Ability to remain adaptable and resilient, maintain an optimistic outlook, and model behaviors aligned with the company’s culture and Core Values.
Intermediate proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates who express interest and are considered for the position must authorize an investigatory consumer report disclosing credit history.

Nice To Haves

Associate degree preferred.

Responsibilities

Support management of daily branch activities, including operations, administration, and directing branch staff.
Model expected sales behaviors while acting as a personal banker and assisting team members with customer interactions.
Develop customer relationships by understanding customer needs and providing appropriate solutions.
Manage a team of personal bankers and observe and coach them through a structured coaching process; coach direct reports and support coaching for non-direct reports.
Meet individual sales goals and assigned business development responsibilities.
Monitor sales efforts, contribute to strategies for achieving branch goals, analyze results, and implement performance-improvement efforts through coaching.
Support branch results and ensure adherence to policies, procedures, and security standards.
Support branch leaders in coaching staff to deliver the customer experience model, resolve customer issues promptly, and maintain service excellence.
Ensure compliance with policies and procedures for bank operations, security, and talent management; reinforce protocols and escalate issues to branch leadership when needed.
Support completion of required training by scheduling sessions, providing customer-facing coverage during training, and mentoring new team members.
Build weekly schedules in alignment with the staffing model.
Lead, mentor, and motivate team members; implement department strategy, manage workflow, guide departmental projects and issues, and provide individualized coaching and development.
Perform management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required.
Communicate decisions, priorities, and relevant information to team members.
Support budget management, planning, and expenditure.
Perform other duties as assigned.