Assistant Branch Manager
About The Position
The Assistant Branch Manager supervises branch operational and sales functions with minimal direction, including branch operations, Team Member development, and planning and execution of sales and marketing strategies. The role sells and services the full range of AAA products and directs branch-level sales and Team Member engagement strategies to achieve assigned goals. The Assistant Branch Manager adapts to new processes and communicates changes in plans, processes, and strategies to keep Team Members aligned in a changing work environment. Success is measured by exceeding Member expectations, achieving branch goals, maintaining operational and compliance excellence, and developing Team Members. This is an onsite position at the St. George, Utah branch, five days a week, with availability for rotating Saturdays. The role works in an office environment and may require travel to business meetings or conferences.
Requirements
- High school diploma or GED.
- Valid driver's license.
- Two to three years of supervisory experience in travel, retail sales, insurance, or the service industry.
- Demonstrated experience exceeding individual goals while driving others to exceed goals.
- Excellent written and verbal communication skills.
- Demonstrated business decision-making, planning, and problem-solving ability.
- Highly developed leadership, quantitative, and analytical skills, with the ability to make data-driven decisions.
- Ability to work cross-functionally across business units and functions.
- Excellent planning and project management skills.
- Strong change management skills and ability to work in an ambiguous environment.
- Broad knowledge of Property & Casualty insurance, membership sales and service, branch operations, industry trends, and business revenue drivers.
- Strong sales and Member service skills, with the ability to transfer these skills to others.
- Strong computer skills, including proficiency with Google Apps Suite (Sheets, Docs, Drive, and Slides).
- Availability to work onsite five days a week and rotating Saturdays.
Nice To Haves
- Bachelor's degree in a related field.
- Property & Casualty license.
Responsibilities
- Champion and exhibit AAA guiding principles and core values.
- Support recruiting, training, onboarding, and scheduling of branch Team Members.
- Champion Team Member engagement and participation in community impact activities.
- Direct and support Team Member goal setting, performance feedback, training, evaluation, and performance documentation.
- Drive direct sales and supervise the assigned branch to achieve goals.
- Build a performance-oriented organization by managing performance, setting clear performance and career development expectations, and addressing performance issues early.
- Pull and distribute sales reports for tracking and performance measurement.
- Assume full managerial responsibility for the branch in the manager's absence.
- Ensure compliance with AAA policies, procedures, standards, and regulations.
- Coordinate facility requests within the branch's assigned budget, including security, office supplies, and building maintenance.
- Apply and enforce AAA conduct and performance policies and implement corrective actions as needed.
Benefits
- Opportunity to participate in AAA's discretionary annual incentive plan or other incentive plans, depending on position.
- 401(k) matching at $1 for $1, up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
