Assistant Branch Manager

VyStar Credit Union•Waycross, GA

About The Position

The Assistant Branch Manager coaches, develops, and leads branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service and maintaining operational excellence. Working with the Branch Vice President, the role creates and implements branch strategies aligned with VyStar’s objectives, develops tactical plans and branch objectives documented in the annual business plan, and supports credit union and management decisions. The position also builds strong member and partner relationships and participates in community volunteer and leadership opportunities. The Assistant Branch Manager supports day-to-day branch operations, staff development, performance management, sales and service activities, staffing decisions, compliance, audits, and risk management. The role may work from home during branch closures and, where applicable, support high school branches and collegiate employees.

Requirements

High school diploma or GED.
At least 3 years of experience in customer service, sales, community service, military service, or a leadership role.
Excellent written and verbal communication, problem-solving, and interpersonal skills.
Strong teaching and mentoring skills and a commitment to quality service.
Ability to work in a fast-paced, changing environment and a strong desire to help members meet their financial needs.

Nice To Haves

Associate’s degree.
Two years of experience in a lead role within a financial institution.

Responsibilities

Partner with the Branch Vice President to manage day-to-day branch operations and deliver member service while achieving strategic goals and profitability requirements.
Train, encourage, enable, and coach employees to follow VyStar’s service standards and build strong member relationships.
Model VyStar Excellence behaviors and develop staff for succession opportunities.
Work with Human Resources and Training to support timely, effective recruiting and training.
Partner with internal departments that depend on referrals.
Establish and validate branch performance objectives consistent with VyStar Excellence and branch scorecards.
Coach direct reports through side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career discussions.
Conduct daily team huddles and weekly sales meetings with the Branch Vice President, including product and service training and skills practice.
Prepare and administer performance appraisals for direct reports.
Analyze data with the Branch Vice President to determine and implement staffing changes as needed.
Support and participate in credit union initiatives and campaigns.
Ensure compliance with regulations, policies, and procedures; perform audits and follow risk management guidelines.
Collaborate with Branch Operations Analysts at applicable locations to support compliance.
Work from home during branch closures, including disaster recovery events.
Lead by example through community service that supports the VyStar brand.
Create and maintain an inclusive, professional environment that respects team members and values diversity.
Where applicable, support high school branches and collegiate employees through mentoring, training, and development, while ensuring sound operations and compliance.
Resolve member concerns independently and escalate complex concerns when appropriate.
Counsel members and employees on financial matters and make appropriate recommendations.
Help identify, assess, manage, and report risks within the employee’s work domain, while safeguarding operations and complying with regulatory requirements.
Perform other duties as assigned.